Types of career

Job Title
Cabin Crew

Function
Inflight Customer Experience

Brief Description
onboard customer service and safety

Key Skills
Customer service, problem solving, safety conscious, communication, team work, leadership

Entry Routes
Entry level Cabin Crew (at Heathrow and London City Airport). We also have International Cabin Crew stationed at specific locations such as India and Hong Kong, to enhance our cultural understanding onboard and deliver a better experience for specific nationality customers

Day in the Life
“Cabin crew check in for their flight, attend a briefing to understand who they are working with that flight and who is onboard (number of children, passengers who need special support etc)
Onboard, they do pre-flight checks and set up the aircraft ready for customers. Welcome customers onboard and get them ready to take off by doing safety checks such as seatbelts. Serve food and drink onboard, duty free, charity donation collection. Land in a new destination and potentially stay over night and have time down route to explore!”

Fun Fact
You need to be a specific height to be cabin crew with us 5’2″-6’1″, a good swimmer and no visible tattoos!

Job Title
Pilot

Function
Operations

Brief Description
“Commercial pilots are those who are tasked to fly and navigate commercial aircraft and helicopters. Airline Pilots fly aircraft for airlines – full service, charter and low cost – which transport passengers and cargo on a fixed schedule.

They are responsible for transporting passengers who are either going on holiday or travelling for business, and generally work for commercial airlines. Their primary responsibility is to operate the aircraft, but throughout the day, they can find themselves checking the weather, performing pre-flight inspections. Pilots are also responsible for the safety of all crew and passengers onboard the aircraft.”

Key Skills
Some of the core skills commercial pilots must possess include: strong leadership skills, the ability to remain focused and level-headed under pressure, complex problem solving skills, decisiveness as well as excellent communication skills.

Entry Routes
In order to work as a commercial pilot, you need to first gain an Airline Transport Pilot Licence (ATPL). Training for this can take around two years and can cost as much as £100,000.

Day in the Life
Eleanor McBrien MRAeS, Senior First Officer, A320, British Airways – Careers in Aerospace

Fun Fact
Some of the main UK airlines have fully sponsored training programmes, such as British Airways’ Future Pilot Programme or the Virgin Atlantic Future Flyers Programme. Places on such schemes are limited and highly contested, but are great opportunities if you manage to secure a spot.

Job Title
First Officer Pilot

Function
To fly the plane, alongside the Captain

Brief Description
Highly skilled and trained to handle any commercial flying event, placing safety above all else.

Key Skills
Must pass rigorous tests and exams through training providers/flight schools in order to become a VAA pilot. Taking both Ground and flying exams

Entry Routes
Flight Training schools and other appropriate programmes

Day in the Life
Arriving before all other flying staff, performing a series of checks and safety measures whilst helping the Captain to provide an amazing experience for the passengers

Fun Fact
Like the Cabin Crew, our Pilots enjoy amazing benefits and get to experience the same top level of service that they provide on a daily basis. They also get to fly some of the most amazing planes in the industry, with award winning cabin designs!

Job Title
Base Admin Support

Function
Customer

Brief Description
Provide support on a local level acting as the first line Cabin Service Delivery representative to all users of the base.

Job Title
Team Administrator

Function
Customer

Job Title
ATO & Training Centre Administrator

Function
Flight Operations

Job Title
Flight Operations Administrator

Function
Flight Operations

Entry Routes
Previous administrative experience useful

Job Title
Operation Administrator

Function
Flight Operations

Job Title
Administration Controller

Function
Operations

Job Title
Preflight Agent

Function
Operations

Brief Description
Ensuring that our customer journey and experience is seamless through our Airport network, whilst assisting with the testing and future implementation of future IT systems

Job Title
Preflight Systems Enhancement Exec

Function
Operations

Job Title
Preflight Supervisor

Function
Operations

Job Title
Crew Manpower Planner

Function
Operations

Brief Description
Focussing on the planning of the airline’s cabin crew establishment ensuring we have the right crew, at the right place, at the right time whilst being mindful of crew cost of delivery. The role is key in providing analysis used in decision making for our crew community.

Job Title
Manpower Planning Coordinator

Function
Flight Operations

Brief Description
Maintain, with guidance and support from the Cabin Crew Manpower Planner, the intermediate Manpower programme for the Thomson Airways crew communities.

Job Title
Crew Training Executive

Function
Operations

Brief Description
Responsible for the planning, rostering & operational delivery of the training programme for Pilots and Cabin Crew

Entry Routes
Usually, previous experience of crew rostering is required.

Job Title
Crew Training & Support Consultant

Function
Operations

Job Title
Crew Travel Consultant

Function
Operations

Brief Description
Responsible for the delivery of hotel and travel arrangements for Pilots and Cabin Crew

Fun Fact
There are regulations determining the quality and type of hotel accommodation that can be used for cabin crew and pilots.

Job Title
Crew Service Centre Advisor

Function
Customer

Brief Description
As a Crew Service Centre Advisor you will be responsible for providing excellent customer service support to the front line Pilots, Cabin Crew and management communities by providing information and resolving queries in a timely and effective manner.

Job Title
Fleet Coordinator

Function
Flight Operations

Brief Description
This is a role supporting the Head of Fleet by coordinating all aspects of processes & procedures within Fleet Operations, ensuring that consistently safe procedures and standards are maintained across all aircraft fleets operated by Thomson Airways (TOM).

Job Title
Crew Performance Manager

Function
Customer

Brief Description
You will lead and support a highly engaged Cabin Manager and Cabin Crew community to deliver exceptional on-board service and in-flight retail results.

Key Skills
Organisational Skills, Team work, work under pressure and to deadlines. Ability to motivate and lead a diverse team.

Entry Routes
Previous team management experience or promotion from Cabin Crew supervisor

Job Title
Customer Operations Executive

Function
Customer

Brief Description
As part of a larger team, the Customer Operations Executive will provide 24-hour support for internal and external customers using TUI Airways.

Job Title
Airline Customer Communication Exec

Function
Operations

Brief Description
The voice of our Customer in Irregular Operations, ensuring that we deliver on our Customer promise when dealing with Operational decisions.

Job Title
New Entrant Coordinator

Function
Flight Operations

Brief Description
Support the delivery of the Flight Operations recruitment strategy, including apprenticeship schemes, direct entry and career break opportunities.

Job Title
Training Coordinator

Function
Flight Operations

Brief Description
Responsible for working with the training team to provide shared service to ensure the smooth and effective running of the department.

Job Title
Compliance Assistant

Function
Flight Operations

Job Title
Airline Operations Controller

Function
Operations

Brief Description
Monitoring the status of the TUI and TUI Nordic fleet to ensure we are aware of where our aircraft are at all times. Maintain a watch on weather and maintenance requirements, as well as fulfilling a role during accident and incident procedures.

Job Title
Performance Analyst

Function
Operations

Job Title
Roster Production Executive

Function
Operations

Brief Description
Responsible for the Pre planning , pre-rostering & operational delivery of the flying programme for the Pilots of TUI Airways

Entry Routes
Can be entry level as full training will be given but also appeals to ex cabin crew.

Fun Fact
Rosters for both pilots and cabin crew need to adhere to regulations on duty length, rest periods and need to accommodate booked leave, standby duties and a minimum number of days off.

Job Title
Leave & Support Executive

Function
Operations

Job Title
Systems Assistant

Function
Operations

Job Title
Network Control Support Officer

Function
Operations planning & delivery

Brief Description
As part of the Network Control team, and the wider Integrated Control Centre, the NCSO will provide direct support to the Crewing, Disruption, and Operations teams that make up the Network Control Team.

Key Skills
Communication & people skills / PC literate / resilience – working under pressure