Types of career

Head Office

Back

Airspace, ATM and Aerodromes

Inspector ATS (Operations)

Inspector ATS (Operations)

Job Title
Inspector ATS (Operations)

Function
SARG – Airspace, ATM and Aerodromes (ATM)

Brief Description
Accountable to the Principal Inspector ATM, the Inspector ATS is responsible for the regulatory oversight of ATM arrangements at allocated ANSPs as instructed to the CAA by the UK Government.

Key Skills

Possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of ATM Operations in the UK and the safety regulatory requirements that apply to the provision and operation of ATM systems and services. Possess a high standard of investigative techniques to enable evidence to be gathered from ATS staff for oversight audits and able to demonstrate good understanding of the principles of Safety and Quality Management.
Have sound understanding of the principles of Safety and Quality Management. Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Must have/ have held appropriate ATC Rating. Practical experience of the provision of ATM Services and knowledge of ATS Systems in accordance with a Safety Management System is essential. The ability to assess and critique the effectiveness of an SMS at an expert level.
Holder of an appropriate training course in risk management techniques and have gained experience in the practical application of these techniques in an ATM environment.
Additionally, have completed training in auditing skills and techniques.

Day in the Life
Plan and conduct audits and inspections to provide regulatory oversight of allocated ANSPs in accordance with the requirements of UK legislation. Contribute to the Performance Based Oversight process as Technical Specialist to ensure intelligence on industry performance in order to support with regulatory oversight on the basis of safety performance. Assess competence of licensed operational staff at allocated units for the renewal or revalidation of ATS licenses, ratings and associated endorsements. Co-operate with other functional areas of AAA or SARG to achieve optimum safety regulation.
Assist when required in the incident investigation process by participating as a member of an investigations team.
Working collaboratively with others to achieve the goals of AAA by achieving performance objectives agreed with the Principal Inspector ATM.

Fun Fact
Air Traffic Controllers don’t have to physically ‘see’ an aircraft either visually or via radar to control it – Procedural control is controlling, applying separation, based on pilot or aircraft reported positions, levels and times.

 

Inspector ATS (Engineering)

Inspector ATS (Engineering)

Job Title
Inspector ATS (Engineering)

Function
SARG – Airspace, ATM and Aerodromes (ATM)

Brief Description
Accountable to the Principal Inspector ATM, to provide regulatory oversight of ATM arrangements at allocated ANSPs and designated sights. And in so doing, discharging the obligations devolved to the CAA by the UK Government.

Key Skills
Have extensive relative engineering experience, possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of ATM Operations in the UK and the safety regulatory requirements that apply to the provision and operation of ATM systems and services. Possess a high standard of investigative techniques to enable evidence to be gathered from ATS staff for oversight audits and able to demonstrate good understanding of the principles of Safety and Quality Management.
Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Practical experience of the provision of ATM Services or Systems in accordance with a Safety Management System is essential. The ability to assess and critique the effectiveness of an SMS at expert level, specialist in the assessment of Safety Cases (or similar assurance documentation) for changes which involve or depend upon Air Traffic Engineering equipment.

Day in the Life
Assess of fitness for purpose and approval of Air Traffic Services equipment as specified in Articles 205 and 206 of the ANO (2016). Measure competence of Air Traffic Engineering staff for the issue of Group Ratings (and, where appropriate Equipment Type ratings) within the CAA’s Personal Technical Certificate (PTC) scheme. Working collaboratively with others to achieve the goals of AAA by achieving performance objectives agreed with the Principal Inspector ATM.
Plan and conduct audits and inspections to provide regulatory oversight of allocated ANSPS in accordance with the requirements of UK legislation. Contribute to the Performance Based Oversight process as Technical Specialist to ensure intelligence on industry performance in order to support with regulatory oversight on the basis of safety performance.

Fun Fact
Engineeering Inspectors need to adapt to ever changing technology in ATM e.g. safety oversight of installation of remote Air Traffic Control towers. Engineering Inspectors have forgotten how to use a spanner!

Inspector ATS (Enroute Ops)

Inspector ATS (Enroute Ops)

Job Title
Inspector ATS (Enroute Ops)

Function
SARG – Airspace, ATM and Aerodromes (ATM)

Brief Description
Accountable to the Principal Inspector ATM for the regulatory oversight of ATM arrangements at NATS’ Area Control Centres and other allocated ANSPs within their region and in so doing, discharging the obligations devolved to the CAA by the UK Government.

Key Skills
Detailed knowledge of the safety regulatory requirements associated with the planning, provision and operation of ATM systems and services in the UK. Demonstrate good understanding of the principles of Safety and Quality Management.
Possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of ATM Operations in the UK and the safety regulatory requirements that apply to the provision and operation of ATM systems and services. Possess a high standard of investigative techniques to enable evidence to be gathered from ATS staff for oversight audits and able to demonstrate good understanding of the principles of Safety and Quality Management.
Have sound understanding of the principles of Safety and Quality Management.
Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Must have/ have held appropriate ATC Rating. Practical experience of the provision of ATM Services and knowledge of ATS Systems in accordance with a Safety Management System is essential. The ability to assess and critique the effectiveness of an SMS at an expert level.
Holder of an appropriate training course in risk management techniques and have gained experience in the practical application of these techniques in an ATM environment.
Additionally, have completed training in auditing skills and techniques.

Day in the Life
Plan and conduct audits and inspections to provide regulatory oversight of NATS Area Control Cetres and allocated ANSPs in accordance with the requirements of UK legislation. Contribute to the Performance Based Oversight process as Technical Specialist to ensure intelligence on industry performance in order to support with regulatory oversight on the basis of safety performance. Assess competence of licensed operational staff at NATS Area Control Centres for the renewal or issue of ATS licenses, ratings and associated endorsements.
Assist when required in the incident investigation process by participating as a member of an investigations team.
Working collaboratively with others to achieve the goals of AAA by achieving performance objectives agreed with the Principal Inspector ATM.

Fun Fact
There are 2 EnRoute Area Control Centres in the UK – one at Swanwick near Southampton and the other at Prestwick in south west Scotland.
Prestwick Centre controls the largest volume of airspace in Europe and includes controlling aircraft halfway across the North Atlantic Ocean.

 

Inspector ATS (Training)

Inspector ATS (Training)

Job Title
Inspector ATS (Training)

Function
SARG – Airspace, ATM and Aerodromes (ATM)

Brief Description
Reporting to the Principal Inspector ATM, the Inspector Training is accountable for the regulatory oversight of Initial Training Organisations (ITOs) and in so doing, discharging the obligations devolved to the CAA by the UK Government.

Key Skills
Possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of ATM Operations in the UK and the safety regulatory requirements that apply to the provision and operation of ATM systems and services. Possess a high standard of investigative techniques to enable evidence to be gathered from ATS staff for oversight audits and able to demonstrate good understanding of the principles of Safety and Quality Management.
Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Must have/ have held appropriate ATC Rating.
Extensive experience of training and assessment techniques at initial training organisations and/or air traffic control units, including assessing for competence. Have completed training in auditing skills and techniques. Hold or have held a civil ATCO licence and ideally hold or have held an Assessor Endorsement. Have practical experience in the assessment of competence of licensed personnel for the purpose of the award of ATC Ratings and Rating Endorsements.

Day in the Life
Maintain and develop requirements/guidance for initial training organisations and unit training contained in appropriate CAPs ensuring compliance with applicable UK legislation and the UK ANO. Plan and conduct programme audits and inspections of initial training organisations for effective regulatory oversight of the initial training. Manage the UK Initial Training Organisations Forum to ensure compliance with UK/EU regulatons and establish standardisation of UK national procedures and requirements for initial training Basic and Rating courses.

Fun Fact
Inspector ATS Training doesn’t oversee training at the ATC Units themselves – they are responsible for the oversight of the ATC Colleges – this may be where a student ATCO meets the CAA for the first time.

 

Inspecting Officer (ATM)

Inspecting Officer (ATM)

Job Title
Inspecting Officer (ATM)

Function
SARG – Airspace, ATM and Aerodromes (ATM)

Brief Description
Offer regulatory oversight of Radio Communication Services (RCS) and Air Ground Communications Services (AGCS) provision at units. Contribute to the regulatory oversight of ANSPs and ITOs within their region and in so doing, discharging the UK Government’s obligations identified in applicable UK and international legislation.

Key Skills
Have good working knowledge of the safety regulatory requiremetns associated with the planning, provision and operation of ATM, AGCS & RCS systems and services in the UK. Have a confident but approachable style, comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Qualified to A Levels (or equivalent) standard and/or will hold a relevant vocational qualification. Have a good level of experience working in the Air Traffic or Aerodrome Industry is highly desirable. Have completed training in auding skills and techniques.

Day in the Life
Assessing and approving permanent and temporary RCS applications, AGCS applications against the requirements of Article 205 and 206 of the Air Navigation Order 2016. Assessing referral queries from SSC ATS Licensing and FS Policy for A/G ROCC (Radio Operator Certificates of Competence) and issuing ROCC examiner authorissation letters. Inspecting and auditing ANSPs and ITOs and ensure they establish a suitable Corrective Action Plan to address non-compliances. Undertake suitable follow-up action to establish progress towards completion of any activities identified within a Corrective Action Plan. Escalate risks to the Principal Inspector ATM as required.

Fun Fact
An Inspecting Officer can travel far and wide – one week you may be at an Air Ground airfield in the north of Scotland and the next week – on the auditing team inspecting an ANSP at a large Airport in the middle of England.

 

ANSP Specialist

ANSP Specialist

Job Title
ANSP Specialist

Function
SARG – Airspace, ATM and Aerodromes (ATM)

Brief Description
Reporting to the Principal Inspector ATM for the Certification and Initial Designation of UK Air Navigation Service Providers (ANSPs) and in so doing, discharging the UK Government’s obligations identified in UK and International legislation.

Key Skills
Possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application
Have detailed understanding of the safety regulatory requirements associated with the planning, provision and operation of ATM systems and services in the UK. Have sound understanding of the principles of Safety and Quality Management. Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Practical experience of the provision of ATM Services or Systems in accordance with a Safety Management System is essential. Ability to assess and critique the effectiveness of an SMS at an expert level. Have practical experience of Certification and Designation processes either from a regulatory or service provision perspective, also have completed an appropriate course of training in risk management techniques and have gained experience in the practical application of these techniques in an ATM environment.
Additionally, have completed training in auditing skills and techniques.

Day in the Life
Plan and conduct audits as part of a programme of effective regulatory oversight of ANSPs and ATS Providers. Contributing to the Performance Based Oversight process as Technical Specialist for allocated Entities to ensure shared intelligence on industry performance is available to support regulatory oversight on the basis of safety performance and in accordance with the principles and practices of Better Regulation. Leading and managing the Certification and Designation of new UK ANSPs in compliance with applicable legislation. Maintaining the currency of operational ATM oversight procedures, and relevant SSC ATS Licensing processes, commensurate with regulatory requirements. Leading and managing the establishment of positions and policies within the NSA Coordination Platform, and EASA Standardisation Inspectorate, to ensure UK practice is promoted where appropriate, or reflect on the need to modify UK practice.

Fun Fact
As an ANSP Specialist – you will be the one to oversee and grant approval for the establishment of a new Air Navigation Service Provider.

 

ATS Investigator

ATS Investigator

Job Title
ATS Investigator

Function
SARG – Airspace, ATM and Aerodromes (ATM)

Brief Description
Contribute to the prevention of accidents and incidents and to assure compliance with UK and International regulatory requirements by conducting independent investigations into ATM aspects of Mandatory Occurrences reported in the UK, contribute to ANSP Oversight by auditing investigation processes used by Certificated and Designated ANSPs. Conduct Investigations in support of AAIB, IET and CAA regulatory enforcement action.

Key Skills
Possess extensive knowledge and experience of the Civil ATM legal and regulatory framework in the UK and will have a detailed knowledge of the relevant sections of the appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of Civil ATM Operations in the UK and the safety regulatory requirements that apply to the planning, licensing, certification and approval processes for the provision and operation of ATM systems and services. Possess a high standard of investigative interviewing techniques to enable evidence to be gathered from controllers, engineers, support staff and other parties who may have information relevant to the investigation.
Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Hold or have held a Civil ATCO licence. Complete or have completed an appropriate course of incident investigation training and gain or have gained an understanding of the practical application of the processes required for the effective investigation of Mandatory Occurrences in the Civil ATM environment in the UK.

Day in the Life
Conduct independent and impartial regulatory investigations to establish Civil ATM personnel involvement and contribution to events, including undertaking field investigations and interviews when necessary. Conduct audits (on a risk basis, using PBR Principles) of the investigation processes utilised by Certified and Designated ANSPs and ATS Providers overseen by the UK CAA. Compiling investigation reports, witness statements and supporting material for use by SARG, UKAB and IET. Participate in legal proceedings (where necessary) in support of IET for potential Alleged Breaches of Air Navigation Legislation (ABANL) prosecution cases. Propose any identified potential safety improvements to ANSP systems, processes and procedures (arising from investigations conducted or audited), in the form of recommendations, to the appropriate Principal Inspector ATM for consideration in the ANSP oversight and audit processes.

Fun Fact
As an ATS Investigator you will often work in support of the Air Accident Investigation Board on incidents relating to ATC as well as being a key member of the AIRPROX board

 

Transcription Specialist

Transcription Specialist

Job Title
Transcription Specialist

Function
SARG – Airspace, ATM and Aerodromes (ATM)

Brief Description
Provide investigative and transcription service in respect of radio and telephone communications relating to aircraft accidents and incidents thus providing vital evidence to investigations, Public Enquiries and Courts of Law.

Key Skills
Possess detailed understanding of ATC procedures and Airspace classifications. Have thorough knowledge of radio telephony procedures and phraseology, radio transmission procedures, frequency management and frequencies used for the provision Air Traffic Services. Have good knowledge of the UK ANO, Rules of the Air, CAA Act and ATC procedures, together with a detailed understanding of SARG and AAIB relative roles and responsibilities.
Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Experienced Air Traffic Controller, Air Traffic Services Assistant, Flight Information Service Officer or Pilot.

Day in the Life
Certify transcripts when required for legal reasons, representing SARG in Courts of Law in respect of Transcription matters as required. Liase with Air Navigation Service Providers, AAIB, UKAB, IET and as directed to obtain radio, telephone and surveillance recordings. Produce copy recordings on site in the event of an Aircraft Accident, Serious Incident or where aerodrome or ATC Centre recording equipment is not compatible with the Transcription Unit replay equipment. Pursue investigations in liasion with the requesting authority. Maintain a detailed knowledge and experience of a wide range of complex recording and communications systems used by CAA and Air Navigation Service Providers.
Advise and direct ANSPs and ATC Providers in respect of recording matters, legal requirements, systems and quality.

Fun Fact
Every operational phone call and RT transmission at ATS units is recorded to assist with investigations.

 

Inspecting Officer (Aerodromes)

Inspecting Officer (Aerodromes)

Job Title
Inspecting Officer (Aerodromes)

Function
SARG – Airspace, ATM and Aerodromes (Aerodromes & ATM)

Brief Description
Provide regulatory oversight of Aerodrome Operations, RFFS and AGCS at UK licesensed General Aviation aerodromes and to support allocated inspectors in oversight of UK Certified/Lincenced Aerodromes.
Extra set of admin duties including supporting the Technical Support Officer. Providing technnical and operational support to the Inspectors as and when required.

Key Skills
Good working knowledge of safety regulatory requiremets associated with aerodrome operations and RFFS in the UK. Have good understanding of principles of safety and quality management. Be confident with an approachable style, comfortable in communicating a range of formats.
Must have a driving licence.

Entry Routes
Possess A Levels (or equivalent) standard and ideally hold a relevant vocational qualification. Experience working in aerodromes is highly desirable.

Day in the Life
Conduct oversight (e.g. inspections, audits) and ensure that operations are managed safely. Review developments/changes submissions from the aerodromes with the assistance of the Inspectors.
Assist in the development of audit schedules, reply to the queries in the joint mailbox, reviewing the procedures and making sure they are kept upto date but is not limited to just these.

Fun Fact
It’s very varied – Heathrow one day, a small general aviation aerodrome the next.

 

Aerodromes Inspector

Aerodromes Inspector

Job Title
Aerodromes Inspector

Function
SARG – Airspace, ATM and Aerodromes (Aerodromes)

Brief Description
Provide regulatory oversight of certified aerodromes and heliports, to ensure compliance with national and international safety requirements.
Provide professional expertise and technical assessment for any infrastructure or other change projects or developments on an aerodrome.
Responsible for between 17 to 27 aerodromes so extensive travel within the UK or (when required) outside of the UK.

Key Skills
Detailed understanding of the safety regulatory requirements in relation to the aerodrome operations and rescue and firefighting (RFFS) in the UK.
Have practical experience and good understanding of aerodrome operations and of safety management systems.
Willingness and ability to deal with people at multiple levels across a wide range of organisations.
Auditing skills and techniques.

Entry Routes
Practical or regulatory experience of aerodrome operations and RFFS, air traffic control or aircraft ground operations.
Helpful to have some flying experience.

Day in the Life
Conduct oversight (e.g. inspections, audits) and ensure that operations are managed safely;
Review developments/changes to ensure safety is effectively managed during and after the new development;
Contribute to Performance Based Oversight process as Technical Specialist/Oversight Manager for allocated entities – provide safety information on aerodromes to ensure shared intelligence on industry performance.
Provide technical expertise on any of the many random questions that arise.

Fun Fact
You can be asked anything – from safety issues at one location, to developments/changes (from minor issues to new aerodromes or runways, to drones and new technologies.

 

Technical Support Officer

Technical Support Officer

Job Title
Technical Support Officer

Function
SARG – Airspace, ATM and Aerodromes (Aerodromes)

Brief Description
Offer regulatory support to AAA by preparing and managing audit functions in direct support of the licensing and certification of aerodromes and heliports, along with applying regulatory knowledge and judgement in the processing of technical and administrative procedures within AAA.

Key Skills
Basic understanding of an approval and licensing process including relevant relevant UK and European legislation and knowledge of the CAA’s statutory roles and responsibilities. Sound written and oral skills and confident manner in dealing with people of all levels including working experience with databases, spreadsheets and IT.

Entry Routes
Good standard of education, a relevant vocational training is highly desirable.

Day in the Life
Notify, prepare and audit paperwork and management of pre- and post-audit data including liasing with aerodrome oversight technical experts and aerodrome license holders. Update and record safety critical aerodrome data and provide business support to aerodrome teams in respect of QPulse and CRM-EPT. Integrate and communicate the audit process across the regional offices ensuring standardisation and business continuity. Assist in the project management by making suggestions where necessary to ensure ongoing improvements to the effectiveness and efficiency of administrative functions.

Fun Fact
You forgets what the term ‘BORED’ means!

 

CAA Office of the General Council

Lawyer

Lawyer

Job Title
Lawyer

Function
OGC – Legal

Brief Description
Lawyers provide legal advice, help in the development of new policy, risk management and run litigation. The role of a Lawyer is to provide accurate, timely advice that is clearly articulated and helps colleagues make better decisions

Key Skills

  • Ability to think laterally and apply legal analytical and problem solving skills
  • Communicating and influencing
  • Ability to provide outcome focused legal advice
  • Good team and collaboration skills
  • Prioritisation and time management
  • Possess sound legal judgement and a good understanding and knowledge of the relevant laws and regulations

Entry Routes

  • Law degree

Day in the Life
Typical daily tasks for a lawyer range from meetings and calls with clients, drafting and circulating legal advice via email, researching specific points of law and representing the CAA in court. It’s a very varied role!

Investigation Officer

Investigation Officer

Job Title
Investigation Officer

Function
OGC – IET Investigation Enforcement Team

Brief Description
The Investigations & Enforcement Team role is to protect consumers and the public by encouraging compliance with rules applicable to civil aviation and investigate breaches to a successful conclusion. Investigation Officers conduct criminal and regulatory investigations across the United Kingdom. They provide assistance, guidance and training and act as liaison points for Police, Customs, Border Force and other Government Agencies.

Key Skills

  • Ability to think logically
  • Good team and collaboration skills
  • Good understanding of the relevant laws
  • Prioritisation and time management
  • Ability to adapt and have excellent written and verbal communication skills with the ability to present complex information in a clear and accurate manner.

Entry Routes

  • Experience in criminal investigations
  • A number of acedemic routes availble for this role

Day in the Life
Investigation of unauthorised flying activity in UK airspace

Fun Fact
You get to travel to a number of different places in the UK

 

 

Corporate

Administration & Facilities

Administration & Facilities

Job Title
Administration & Facilities

Brief Description
At Virgin Atlantic we have many admin and facilities roles, from accounts, payroll through to procurement administration and facilities. All ensuring the smooth and efficient running of our airline.

We get up to so much here, from procurement to managing the phone systems, distributing uniforms to monitoring company credit card use. There is lots to do and get involved in, as we ensure that every business area gets the support it needs.

Air Safety Unit Case Handler

Air Safety Unit Case Handler

Job Title
Air Safety Unit Case Handler

Function
Responsible for undertaking safety determinations for presentation and decision by a committee for amendments to the UK Air Safety List. This is Department for Transport funded.

Brief Description
Case Handlers have a fundamental role providing extensive specialist knowledge within the Air Safety Unit. Each individual Case Handler will specialise in at least one specific aviation field of Flight Operations, Airworthiness, Personnel Licensing Aviation Safety Management.
This role lead on safety determinations/recommendations on the performance of foreign airlines based on numerous sources of intelligence, technical hearings, reviewing evidence and other discussions, continuous monitoring and management of the UK Air Safety List, safety discussions at committee level for recommendations for banning, sensitive communications with those entities on the list and attend safety missions or assist with technical advice.

Key Skills
Sensitive and diplomatic communication, influencing, negotiating, persuading and presentation skills with excellent understanding of the International Regulatory Framework including industry bodies.
Being able to address varied audiences in international environments with confidence.
Director and Government level stakeholder management.
Leading, developing and motivating teams.

Entry Routes
Technical expert with extensive experience in good operational safety management and regulation.
They may be an experienced Pilot (Captain in command level large fixed wing aircraft), Airworthiness Surveyor, Safety Manager.
Posses a valid passport and be willing to conduct safety assessments overseas.

Air Travel Trust (ATT)

Air Safety Unit Case Handler

Job Title
Air Safety Unit Case Handler

Function
Responsible for undertaking safety determinations for presentation and decision by a committee for amendments to the UK Air Safety List. This is Department for Transport funded.

Brief Description
Case Handlers have a fundamental role providing extensive specialist knowledge within the Air Safety Unit. Each individual Case Handler will specialise in at least one specific aviation field of Flight Operations, Airworthiness, Personnel Licensing Aviation Safety Management.
This role lead on safety determinations/recommendations on the performance of foreign airlines based on numerous sources of intelligence, technical hearings, reviewing evidence and other discussions, continuous monitoring and management of the UK Air Safety List, safety discussions at committee level for recommendations for banning, sensitive communications with those entities on the list and attend safety missions or assist with technical advice.

Key Skills
Sensitive and diplomatic communication, influencing, negotiating, persuading and presentation skills with excellent understanding of the International Regulatory Framework including industry bodies.
Being able to address varied audiences in international environments with confidence.
Director and Government level stakeholder management.
Leading, developing and motivating teams.

Entry Routes
Technical expert with extensive experience in good operational safety management and regulation.
They may be an experienced Pilot (Captain in command level large fixed wing aircraft), Airworthiness Surveyor, Safety Manager.
Posses a valid passport and be willing to conduct safety assessments overseas.

Airline Licensing Officer

Airline Licensing Officer

Job Title
Airline Licensing Officer

Function
Head Office

Fun Fact
The IT Service Desk won the ‘Service Desk of the year’ award from the Service Desk Institute in 2014, and were then runners up again a year later. Recognition with the prestigious award highlights the customer service focus our IT Service Desk has!

Airports & Tourism

Airports & Tourism

Job Title
Airports & Tourism

Brief Description
We have several functions within our airports which include crew scheduling and liaison through to passenger liaison, helping our passengers have the most enjoyable experience at the airports we fly to and from.

Our main responsibilities are establishing and developing relationships with Airports and Tourist Boards in the UK and Overseas, as well as with Governments and Chambers of Commerce.

We build strong relationships with Airports and Tourism organisations to work in partnership, promoting our routes and destinations through co-marketing campaigns and PR activities that promote our ‘Friendly low fares’ and package holidays you can trust. We work closely with all Teams of Jet2.com and Jet2holidays to ensure our customers experience a seamless service when travelling with us.

Analysis & Insight

Analysis & Insight

Job Title
Analysis & Insight

Function
Head Office

Fun Fact
There’s never a dull day!

ASSI Chief Operating Officer

ASSI Chief Operating Officer

Job Title
ASSI Chief Operating Officer

Function
Head Office

Fun Fact
Keeping pace with the ever changing aviation sector including innovation and future modalities of flight and propulsion.

Airspace Regulator

Airspace Regulator

Job Title
Airspace Regulator

Function
Head Office

Fun Fact
This function relies heavily on information and records, on one occasion we received a large bill for back payment of licences that were no longer in use, however team members found historic paper copies of these licences in our software library and as a result helped the CAA to avoid a six figure fee!

Assistant Buyer/Buyer

Assistant Buyer/Buyer

Job Title
Assistant Buyer/Buyer

Function
Procurement

Brief Description
A focus on communicating with vendors and internal customers to collate requirements and solve problems. Assisting the procurement team in tabulating offers/bids, procurement of various goods and services and establishing and complying with purchasing processes.

Key Skills
Dependant on role but all require Negotiation and relationship building skills.
Excellent oral and written communications.
Strong numeracy and analytical skills.

Fun Fact
Apprenticeships across the CAA are not only offered as entry level opportunities but also to support existing staff in developing their skills and progressing their career within the CAA. No matter your age or experience, everyone in the CAA can look at doing an apprenticeship!

ATOL Officer

ATOL Officer

Job Title
ATOL Officer

Function
Finance

Fun Fact
Understanding change can help with more than just work, it can help at home with changes in your personal life such as moving home, or getting a pet.

Business Administrator Apprenticeship

Business Administrator Apprenticeship

Job Title
Business Administrator Apprenticeship

Function
CAA International (International Group)

Brief Description
An apprenticeship will give you the chance to learn about the business while learning new skills and providing administrative support. An apprentice spends 20% of their time (i.e. one day a week) devoted to study while the other 80% of their time is putting their newly learnt skills into practice in the workplace whilst rotating to each area of the business. Each apprentice not only has a CAA Line Manager but also a Coach from an Apprenticeship Organisation to support them. The admin apprenticeship also includes data analysis to produce management reports.

Key Skills
Flexibility is the key to this as you’ll complete a rotation around the various business areas and be asked to support in a variety of different tasks. Throughout the apprenticeship you’ll not only learn new and exciting practical skills but we’ll teach you how to become an effective team member, how to work collaboratively with others and be given some projects to complete on your own. You’ll also be exposed to various IT systems from D365 to Excel and PowerBI so an interest in IT goes a long way.

Entry Routes
We will look at school/college leavers with an interest in aviation/business studies or anyone wanting a change in career.

Day in the Life
The role would involve supporting different teams across the group. Learning how to use different IT systems to ensure that everything runs smoothly on the day of delivery. Additionally, Projects are provided by the apprenticeship provider to achieve the apprenticeship standard. This project will be used as part of the final assessment.

Business Analyst

Business Analyst

Job Title
Business Analyst

Function
Portfolio Delivery (Projects)

Brief Description
Act as a bridge between the business and change delivery teams to articulate business problems into viable solutions. We have a focus on the needs of our customers and deploy tools and techniques to ensure we have a full picture of the problem, user needs including their experiences to enable full solutions to be developed.

Key Skills
Problem solving, attention to detail, absorbing and translating technical detail, processing information, curiosity about our business including what we do and how we do it, and how to improve the services we deliver to our customers.

Entry Routes
Experience operating as a BA is beneficial. Formal questions exist through Bristish Computer Society (BCS) to become a certified BA.

Day in the Life
Spending time with stakeholders to understand the problem(s) to be solved, how work is delivered currently through process analysis and understand the needs from stakeholders that can be articulated into solutions. Many solutions are IT-focused but not all.

Fun Facts
Business Analysis is currently classified as a skilled worker shortage within UK by Uk government.\

Organisations that use proven PM practices waste 28 times less money than their counterparts who do not have PM practices in place. (CIO, 2019)

Business Change Manager

Business Change Manager

Job Title
Business Change Manager

Function
Portfolio Delivery (Projects)

Brief Description
Responsible for managing the ‘people side’ of change by ensuring that stakeholders are ready, willing and able to adopt a change when it’s time to Go Live.

Key Skills
Communication, Empathy, Resilience, Patience and Creativity

Entry Routes
To get into Business Change you need to have a desire to work with and support people, and a broad understanding of project delivery. The rest can be learnt through formal training to build Business Change capability (APMG Change Management, Prosci Change Management Practitioner).

Day in the Life
Facilitating workshops to understand who and how is going to be impacted by a change. Followed by an afternoon of writing creative comms to engage and persuade a group to adopt a change.

Fun Facts
One of the most important assets an airline or aviation organisation owns is its brand. Marketers work to protect and grow its brand, and influence how people perceive it.

Organisations that use proven PM practices waste 28 times less money than their counterparts who do not have PM practices in place. (CIO, 2019)

Business Support Analyst

Business Support Analyst

Job Title
Business Support Analyst

Function
ISD IT Operations

Brief Description
The jobholder will ensure appropriate visibility of agreements as available to relevant stakeholders and in managing renewals will ensure timely consideration to provide the opportunity for the best possible procurement and service agreements.

Key Skills

  • Good communication skills and where appropriate, ability to communicate in other required languages.
  • Proven Customer service Skills
  • Positive, enthusiastic and supportive individual
  • Ability to take ownership of and progress incidents to resolution
  • Ability to work under pressure
  • Ability to work in a team and to support team members
  • Effective keyboard skills
  • Communication and interpersonal skills including listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a calm and polite manner
  • Experience of Software Licensing

Entry Routes
A range of routes, via agency, apprentice or experience in similar roles, either IT specific or customer service background. Recent progressiong from IT Service Desk into the Business Support Team, highlighting the increased IT solution capability we are looking to bring into the team

Day in the Life
The team face both in and out of the business, working closely with other teams to ensure that hardware, software and contracts services are delivered ina timely fashion. There may be extesive liaison with CAA colleagues as our customers, and there is also a lot of project work such as improving our Asset Management processes and helping to delivery upgraded services to the CAA.

Charter

Charter

Job Title
Charter

Brief Description
Outside of our core airline seats and holiday packages, the Charter and Airline Sales Team generate strong revenues through selling into third party markets. This is primarily in the form of charter flights or tour operator allocations on scheduled services.

Charter flights can be regular weekly ski or cruise flights or any ad hoc operation. Major ad hoc markets include sports, music and entertainment, government and Company incentives. We also work with third party tour operators on our scheduled flights.

Our variety of operations can be surprisingly diverse!

Commercial Executive

Commercial Executive

Job Title
Commercial Executive

Function
Provide administrative, commercial and marketing support, to enable the efficient and proactive
operation of the Commercial department. With special focus on contract preparation and process,
coordinating ad-hoc handling requests and quotations, use and updating of the CRM and contract database systems

Brief Description
Assist the Commercial Team with the preparation of presentations for RFPs, tenders and reviews as required.
· Coordinate responses to ad hoc handling and quotation requests.
· Work with members of the Commercial Team to support the design and implementation of sales & marketing campaigns and business processes focussing on limited frequency operations.
· Respond to requests and enquiries made via telephone, email, internet and post.· Coordinate the monthly Board report, market analysis reports, financial and budget reports as required.
· Assist with the management of company brochures and website profile. Manage website content including accuracy of airport information and news blog.

Key Skills
Depending on role on entry but will require Ideally a minimum 2 years’ experience or equivalent in, preferably, Aviation Customer Service related industries.
· Proactive initiative in handling customer service issues.
· Excellent oral and written communications.
· Strong numeracy and analytical skills.
· Excellent PC skills including Word, Excel, Outlook, PowerPoint.
· Strong interpersonal skills and multi-task oriented.
· Highly organised and customer service focused.

Credit & Risk Management

Credit & Risk Management

Job Title
Credit & Risk Management

Function
Assess and provide oversight on travel companies offering flights or flight and accommodation packages to consumers, including issuing and renewing ATOL licences.

Brief Description
The ATOL scheme protects consumer monies when booking a holiday with an ATOL licence holder. All travel companies offering flights or flight and accommodation packages are required to hold an ATOL and comply with the rules and regulations underpinning the ATOL scheme. In the event of a failure, the ATOL scheme ensures consumers are not stranded abroad or left out of pocket in the event of the ATOL holder ceasing trading.

Key Skills
Communication, willingness to learn, ability to handle multiple tasks and deadlines for portfolio of companies, influencing, presenting (both to internal credit committees and external stakeholders), self-starter, managing own workloads / working independently, basic understanding of financial statements, understanding of travel and aviation sectors, team player and working collaboratively.

Entry Routes
Background in finance (e.g. consultancy, banking, credit assessment) ideal, financial qualifications are not a requirement as there are opportunities to be trained at the CAA, however, must have an understanding of wider commercial issues and market sector.

Day in the Life
Generally dealing with portfolio of companies including answering queries or analysing regular monitoring data. During March and September, the team is busy with the ATOL renewal applications which will involve detailed analysis of forecast and historic financial information, as well as understanding and assessing company strategy and viability for the next licence period. The team also gets involved in mergers and acquisitions transactions involving licence holders, as well as any refinancing arrangements.

Customer Contact – Customer Service

Customer Contact – Customer Service

Job Title
Customer Contact – Customer Service

Brief Description
We handle all feedback via email and by letter from our customers about their entire Jet2.com or Jet2holidays experience.

Keen attention-to-detail is key. Excellent written communication and shining customer service skills are both needed to excel in this Team. It’s vital that we spot the key concerns and indeed praises of our customers.

We always aim to respond with care and consideration to ensure we still offer our customers a VIP experience even when they have returned home.

Customer Contact – Pre-Travel Services

Customer Contact – Pre-Travel Services

Job Title
Customer Contact – Pre-Travel Services

Brief Description
When customers have a query about their flights, we’re often their first point of contact. That’s why it’s important we take on this responsibility and fully engage with every enquiry. After all, by dealing with amendments and cancellations as smoothly as possible, we can help ensure our customers have a VIP experience on our flights, along with our famous friendly service.

We’re currently open Monday- Friday, 0800-2100 and Saturday and Sunday, 0900-1800.

Customer Contact – Sales

Customer Contact – Sales

Job Title
Customer Contact – Sales

Brief Description
We’re ready with a friendly tone and expert advice to take direct calls from customers, travel agents and groups of 9 or more who want to book our award-winning package holidays.

Excellent service is key – we even have a LiveChat Team to help customers with booking online. Our attractive commission scheme ensures we keep a commercial focus too.

We’re open 364 days a year, Monday to Friday 0800-2300, Saturday from 0830-2000 and 0900-2000 on Sundays.

Cyber Security Certification and Oversight

Cyber Security Certification and Oversight

Job Title
Cyber Security Certification and Oversight

Function
Provide cyber security oversight and support in the certification of the UK aerospace industry.

Brief Description
We oversee the UK aviation industry’s management of cyber security risk and are invovled with the certification of RPAS, Space and Initial Airworthiness, with the aim of supporting and improving safety, security and resilience.

Key Skills
Communication, Attention to Detail, Knowledge on Risk, Critical Thinking Skills, The Initiative to Keep Learning

Entry Routes
University Degree, CyberFirst, Apprenticeship Degree, Work Experience

Day in the Life
The team work across all the different areas of aerospace, whether its writing guidance for cyber security aspects of Space Applications, understanding the cyber security of a new aircraft, supporting a Airport to identify what their critical systems are or working with internal teams to understand the impacts of cyber security on safety.

Engineering Admin

Engineering Admin

Job Title
Engineering Admin

Brief Description
Here you’ll play a vital role in ensuring that our Engineering Team can work as effectively as possible.

Providing support and co-ordination, it’s a no-two-days-are-the-same role, covering every aspect of our engineering activities. If you’ve administration experience, here’s a challenge to rise to!

Fun Fact
There is an almost 50/50 split between men and women on the team.

Engineering Purchasing

Engineering Purchasing

Job Title
Engineering Purchasing

Brief Description
To help keep our aircraft flying and looking great for our customers, we procure all the goods and services used by the Engineering Team. That includes everything from screws to landing gear – driving quality up and costs down.

Liaising closely with other business areas means you’ll ensure we’ve got what we need, where and when we need it.

Exams Project Coordinator

Exams Project Coordinator

Job Title
Exams Project Coordinator

Function
CAA International (International Group)

Brief Description
– Responsible for planning, scheduling and delivery of examination services.
– Responsible for client liaison and support the development of client relationships.
– Responsible for supporting and completing exams business development proposals and client contract renewal.
– Responsible for internal liaison with CAAi and CAA colleagues including resource planning
– Responsible for simple marketing support
– Responsible for identification, mitigation and reporting of risks with regard to own portfolio of work.
– Responsible for delivering exams tasks in compliance with Information Management System and applicable regulatory procedures.
– Continuous improvement of exams portfolio and support future product development.

Key Skills
Essential : Strong communication, interpersonal, organisation and personal management skills.
Good analytical, planning and problems solving skills.
Attention to detail and accuracy.
Promotes and exhibits service excellence.
Fully IT & MS suite literate (e.g. PowerPoint skills).
Ability to work independently and as part of a team.

Entry Routes
Direct or having worked for other exams or personnel licensing business/environments. Preferably qualified in project management.

Day in the Life
Forward planning and managing the delivery of examinations events for high and medium stakes personnel licensing exams. Coordination of invigilators, venues and candidates. Assuring high levels of customer service excellence, security of exams delivery and in accordance with regulatory standards. Problem solving. Managing communications and dealing with email/message traffic. Liaising with suppliers and outsourced services.

Finance

Finance

Job Title
Billing Assistant, Credit Controller, Accounts Payable Assistant,Treasury Assistant, FP & A Assistant

Function
Financial Administration, Provision of Everyday Financial Services and Financial Reporting.

Brief Description
There are various roles from entry level to senior level in Billing,Treasury, Accounts Payable and Finance Business Partnering.

“Our Finance department has many of the functions you would expect to see in a large finance division, each helping our airline to record and process transactions and deliver a timely service to our stakeholders and other areas of the business”

“We get involved in every aspect of the airline and holiday operation – from evaluating the viability of aircraft purchases right through to providing Managers with budgets and forecasts.

We also look at the costings for new routes, product pricing policies and, of course, we’re the people who provide the daily, weekly and monthly reports that keep everything running smoothly money-wise.”

Entry Routes
Apprenticeship-School leaver and all routes considered from qualified to part qualified in Accountancy

Finance Administrator

Finance Administrator

Job Title
Finance Administrator

Function
Administrative support to the Finance & Corporate Services (F&CS) team.

Brief Description
To support the F&CS team and wider business through the faciliatation of a number of administrative tasks. This will primarily focus on maintaining books of prime entry, being Receivables, Payables, Liquidity and Time Recording, and may include administrative support to the Procurement and Corporate Planning functions. Completing these tasks in an accurate and timely manner will contribute towards the completeness of the CAA’s financial reporting and the quality of service and analysis the F&CS team can provide to stakeholders. This will involve data entry and analysis as well as interactions with both internal and external stakeholders.

Key Skills
Ability to work both independently and collaboratively requiring strong organisational, planning and communication skills. Being comfortable with large data sets and associated data manipulation and analysis tools is important to the role together with problem solving skills and an ability to work with a continuous improvement mindset.

Entry Routes
Either with a background of working in a group finance function or for those looking for a move away from a Practice environment. Also possibly as a route for further/higher-eduction leavers who have an interest in a career in Finance.

Day in the Life
Review and entry of Purchase Invoices into the acocunting system; raising customer sales invoices; posting and reconciliation of cash transactions; opening and amending projects in the finance system; dealing with queries raised by internal and external stakeholders; providing ad-hoc analysis as required; contributing towards a continuous improvement culture in relation to the F&CS team processes; completing account reconciliations; plus many more Finance-based administrative activities.

Flight Operations

Flight Operations

Job Title
Flight Operations

Brief Description
The Flight Operations Team covers a wide range of activities that impact the entire operation.

The Training Team makes sure that new and recurrent courses for both Pilots and Cabin Crew are set up and undertaken in good time. Achieving this amongst a busy schedule of flights is no mean feat!

Navigation and Flight Planning provide a crucial part of the overall efficiency of our operation. We work towards ensuring that flights operate on time and that safety is maintained, with involvement in the production of flight plans, fuel calculations and slot co-ordination. It’s always busy here!

Operational Efficiency undertake constant analysis of aircraft performance to ensure the best possible experience for our customers, operating our aircraft in the most efficient way and implementing procedures to improve performance and reduce cost.

Human Resources

Human Resources

Job Title
HR -Generalist Roles and Subject matter Expert Roles

Function
Various roles including local station HR admin roles to HR assistant and Business Partnering . Recruitment, Payroll, Learning and Development.

Brief Description
The HR dept offers opportunities at entry level for HR admin with development to becoming an HR Business Partner. It also can lead to more specialised areas in Payroll, Recruitment, Learning and Development, Employee Wellbeing and Employee Relations.

You could be…
– Managing job recruitment, selection, and promotion
– Developing and overseeing employee benefits and wellness programs
– Developing, promoting, and enforcing personnel policies
– Promoting employee career development and Talent Development
– Providing induction programs for new hires

“We take a pro-active, business partner approach across Jet2.com and Jet2holidays dealing with everything from recruitment and training through to handling any HR issue for the UK and European bases.

With such a diverse and widespread Team, our work is incredibly varied and you’ll gain invaluable experience in an open culture of recognition and reward.”

Key Skills
Dependant on role but it’s always good to have good communication (verbal & written) skills, diplomacy and a good understanding with the wider CAA.

Entry Routes
Various, including CIPD qualification / Apprenticeship / Business degree

Information Services

Information Services

Job Title
Information Services

Function
A centralised technology delivery and support function maintaining all IT needs for the organisation.

Brief Description
– Provides and maintains end user hardware (laptops and peripherals etc), software (standard office and bespoke CAA), and core infrastructure (networks, wifi, telephony, on-premise data centre, and cloud infrastructure administration).
– Provides software engineering, architecture, information security, data analysis and infrastructure provisioning for new systems and enhancement of existing systems.
– Provides service desk services to support end users internally to the CAA, and support for internal and externally facing services.
– Provides information security monitoring.
– Provides contract and supplier management for technology service providers.

Key Skills
– Software Engineering
– IT Infrastructure engineering
– Cloud service engineering
– Data Engineering
– Enterprise and Applications Architecture
– Service Support including service desk, application and infrastructure support
– Information Security services

Entry Routes
Entry levels roles include service desk analyst providing first line support for CAA colleagues, and business support analyst providing administrative and contract support services.
Junior roles for those with some relevant training existing in software engineering, data analysis and infrastructure services.
Great organisational and communication skills are always key.

Innovation Specialist

Innovation Specialist

Job Title
Innovation Specialist

Function
International Group

Brief Description
Working on aviation and aerospace projects ranging from the integration of electric vehicles into UK Airspace to the delivery of carbon Net Zero and beyond. Partnering with external customers and internal policy experts to facilitate the trials of innovative aviation concepts and explore how regulatory policies should advance to enable the UK to be at the forefront of innovation in the future aviation global marketplace.

Key Skills
Interest in innovation and the technological trends.
A curious and quick learner, able to analyse information and communicate insights from their project

Entry Routes
Technical or regulatory expertise in an aviation specialism like Remotely Piloted Aircraft Systems, airspace, airworthiness, air traffic management, artificial intelligence, new propulsion technologies, software development or flight operations.

International Business Development Coordinator

International Business Development Coordinator

Job Title
International Business Development Coordinator

Function
International Business Development

Brief Description
Working alongside the Senior Manager, and across CAA capability teams, to identify and understand what products or services could be developed for an international market. Once new services have been identified, the role involves supporting the creation of Product Briefs and Proposals, including financial business cases, and supporting teams throughout the development lifecycle. The role also involves undertaking market research and analysis to understand both our potential customer requirements, and the services being offered by our competitors.

In addition to working with new product opportunities, the role also includes preparing Client Proposals and supporting the preparation of bids and tenders for complex projects and bids, attending client and partner meetings and preparing proposals for bespoke training programmes based on our current training offering.

Key Skills
This role requires excellent communication and presentation skills and being able to address a variety of audiences in international environments as well as strong internal collaboration skills. An understanding of the international aviation environment is needed alongside some experience and knowledge of project delivery. Strong inter personal skills are required alongside commercial acumen and experience in business development. You need to be able to manage your own time, manage multiple tasks ranging across the role spectrum, and be flexible and adaptable to work to tight deadlines. The desire to undertake self-development is also needed.

Entry Routes
Experience of the Aviation industry is required, as well as previous experience of working as part of a Project Office or Business Development team.

Day in the Life
Your day might involve creating a new Product Brief, collating documents to be included within a Customer Proposal, speaking with product development teams to understand progress on a particular development or creating a financial proposal for a customer who has requested bespoke training. Alternatively additional market research may need to be undertaken to support a specific idea or opportunity.

Fun Fact
The work is certainly varied as at any given time you could be working on several quite different pieces of work, all of which are at different stages of their lifecycle.

IT Support

I.T Support

Job Title
I.T Support

Function
IT Support monitors and maintains the computer systems and networks of the organisation. Installation and configuration of computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face. The work is as much about understanding how packages/systems are used as applying technical knowledge.

Brief Description
– Installing and configuring computer systems;
– Monitoring and maintaining computer systems and networks; Talking staff/clients through a series of actions, either face to face or over the telephone;
– Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
– Replacing parts as required;
– Providing support, including procedural, documentation;

Key Skills
Dependant on role

IT

IT at Jet2.com

Job Title
Various

IT Business Application
Working closely with many areas of the business, we develop services, applications and websites that are mainly used internally. These range from data feeds through to the platform our 800 Customer Helpers use in resort for case management. By using a mixture of responsive and adaptive design patterns, our sites can meet the needs of our users on desktop, tablet and mobile devices. We use the Microsoft stack; development is based on the latest versions of the .NET Framework using WebAPI and Angular front ends, combined with SQL Server behind.

IT Business Intelligence
Provide development of the company’s data warehouse, integrating internal and external data to support business processes, reporting and analysis. Data from the e-commerce systems are transferred near real time to enable key business decisions to be taken based on sales data that is typically presented in the form of dashboards.

IT Operations
Our customers expect a fast and stable service and the IT Operations Team support this by ensuring smooth running of Jet2.com and Jet2holidays IT Systems. The team closely monitor the important systems 24/7 from The Bridge (IT Operations Centre) providing a fast response to any issue. The team also assist with routine maintenance, act as first point of contact triaging issues and escalate/engage with other teams as necessary.

IT Project Office
Central management of ongoing projects through a team of Solutions Analysts and Project Managers, adapting project methodologies to suit the requirements of the project, and to successfully meet the needs of the business. A strong focus on project delivery is coupled with understanding lessons learned and continuous improvement to improve efficiency and minimise risk on Time, Cost & Quality in future projects.

IT Release Management
We help with the management and deployment of release (projects, applications, features etc) on non-production and production environments by collaborating between different IT Teams to ensure a smooth process. We operate effectively across different e-commerce applications, projects, platforms, tools and operational systems.

IT Service Management
IT Service Management provides guidance to the business and IT to assist in designing, delivering and operating the services and processes which support business functionality. We advise on new business initiatives along with supporting key IT supplier relationships.

IT Support
The eCommerce Support team are responsible for the day to day support of the Jet2.com & Jet2holidays eCommerce and BI platforms & the users of the associated internal systems (BackOffice, Holiday Control, Call centre and Flight Control, Internal applications (e.g. voicing, product brief, PIMS) & Reporting). We also provide 24×7 support for the operational systems used both at LFFH and at the Mint by fleet planning (Lufthansa systems Ops++ & Sched and Sabre Crew systems) and in hours support for Finance Systems (EBIS and Open accounts)

Jet2.com Development Team
Provide Development and Test of our reservations systems for Jet2.com which is public facing – this includes a desktop public facing web site/application; a mobile web site/application as well as API’s for business to business (B2B) transactions (e.g. Skyscanner) and for our mobile applications, and an API which is used by the Jet2holidays ecommerce platform to book flights for packaged holidays.

Jet2holidays Development Team
Provide Development and Test of our reservations systems for Jet2.com & Jet2holidays which are public facing – this includes a desktop public facing web site and application; a mobile web site/application as well as API’s for business to business (B2B) transactions and for mobile applications, and includes APIs which are used by Trip Advisor & Travel Supermarket to market our packaged holidays. There are also dedicated web sites/applications to support sales via third party travel agents and a large internal call centre.

Testing
To provide confidence and assurance that the Jet2 Ecommerce and Business Intelligence platforms have been delivered to the quality level and risk tolerance set by the business. This will include functional and non-functional testing, reporting on quality and providing integration testing of various components across the IT estate.

IT Service Desk Analyst

IT Service Desk Analyst

Job Title
IT Service Desk Analyst

Function
ISD IT Operations

Brief Description
To deliver outstanding customer service by understanding users’ IT and business needs. To provide centralised advice and support to customers in line with contractual arrangements.

Key Skills
– Good knowledge of Windows 10 Operating System features
– Competent using common Microsoft applications, such as Outlook, Word and Excel
– Experience of mobile device operating system features, specifically Android and iOS
– Educated to GCSE level in Maths and English or equivalent
– Good communication skills, both verbal and written
– Ability to explain and convey technical information to non-technical colleagues
– Proven customer service skills

Entry Routes
A range of routes, via agency, apprentice or experience in similar roles, either IT specific or customer service background

Day in the Life
Liaising with CAA internal colleagues dealing with their IT issues as they arise. Also working collaboratively with other IT teams to resolve more complex issues, or to ensure that escalations are made for important issues. Above all else, this role is geared to keeping customers updated with devlopments for their service incidents, and ensuring that impacts on their working day are minimised

Environment

Environmental Analyst

Environmental Analyst

Job Title
Environmental Analyst

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
To analyse aircraft noise and other environmental data to provide information for use by government clients in the development of public policy relating to the environmental impacts of aviation, and commercial clients for the purposes of aviation noise and wider environmental management.

Key Skills

  •  Environmental acoustics
    Mathematics to A-level standard is essential; Physics to A-level standard and/or an undergraduate degree in environmental acoustics would be desirable
  • Analytical and numerical methods, with data management skills, including knowledge and experience of using Microsoft Excel and Access, and of designing and using SQL databases
  • Coding skills , preferably with experience in using VBA, C# and Python
  • Knowledge and practical experience of aviation environmental noise and environmental policy and management

Entry Routes
At least three year’s relevant professional (or equivalent academic) experience working in the field of environmental acoustics

  • Associate or corporate membership of the Institute of Acoustics IOA) would be desirable
  • Having a bachelors degree in: Environmental Acoustics, Maths or Physics; or having a bachelors degree in any other STEM subject but have done the IOA diploma.

Day in the Life
Running the UK Aircraft Noise model to predict how much noise would be produced by Heathrow airport in the future. Using data from the noise monitoring systems at UK airports to validate the model to make sure it predicts noise levels that reflect actual noise produced. Writing code to process numerical data to draw out insights which we could use to develop policies to help manage noise and GHG emissions.

International

CAA International (CAAi) Training

CAA International (CAAi) Training

Job Title
CAA International (CAAi) Training

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description

  • Responsible for planning, scheduling training course portfolio and training course delivery.
  • Responsible for client liaison and support the development of client relationship.
  • Responsible for supporting and completing training proposals.
  • Responsible for internal liaison with CAAi and CAA colleagues including resource planning.
  • Responsible for simple marketing support
  • Responsible for identification, mitigation and reporting of risks with regard to own portfolio of work
  • Responsible for delivering training tasks in compliance with Information Management System.
  • Continuous improvement of Training course portfolio and support training course development

Key Skills
Essential : Strong Communication skills , Interpersonal skills, Good organisation and personal management skills, Good Analytical and problems solving skills, Attention to detail and accuracy. It and fully MS suite literate (e.g. Powerpoint skills). Ability to work independently and as part of a team Desirable: Learning and Development skills, previous experience of using and LMS

Entry Routes
Direct or having worked for other Learning and Development companies, or qualified recently through CIPD

Day in the Life
Bering very flexible in relation to course start times. Deliveries can start very early, 6am or finish late such as 1am in the morning. Constantly engaging with delegates and instructors through a virtual delivery whilst resourcing already the next project or submitting revenue and cost to finance. It is very rewarding when delegates and clients supply positive feedback for the course delivery and the aviation world has become a safer place due to the training you have provided.

Policy

CNS & Spectrum Technical Support Officer

CNS & Spectrum Technical Support Officer

Job Title
CNS & Spectrum Technical Support Officer

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
Maintain a safe, efficient and sustainable aeronautical radio spectrum environment for UK aviation. Ensure aviation radio frequency spectrum is kept free of unnecessary interference, the safety of aircraft is maintained and that of CNS facilities in the UK. Accommodate radio frequency changes from a variety of entities, notify potential interference events to aeronautical stakeholders, accommodating the testing of new technology and providing a technical support function to the CNS frequency management team.

Key Skills
Have good understanding of the structure and management of radio spectrum in the UK and abroad. Sound knowledge of the principles of frequency management and interference deconfliction. Able to work in a team and in collaborative environment with internal and external stakeholders at national and international levels. Possess good communication skills for the production and presentation of documents and briefings. Highly organised and quick learner with the ability to rapidly pick up and become familiar with a broad range of specialist software packages.

Entry Routes
Both academic and non-academic routes exist. In both significant experience is necessary either within industry and as a regulator

  • Educated to degree level or hold equivalent qualifications in a relevant engineering or technical discipline, combined with technical experience in chosen field
  • Significant technical experience having potentially developed skills through a technical apprenticeship scheme and subsequent on the job experience

Specific technical knowledge includes:

  • Operation of RF systems and RF spectrum/frequency management
  • The ability to quickly grasp technical concepts and new technology/systems
  • Regulatory experience, developing or interpreting policy in a associated technical domain

Day in the Life
Assess a range of potential interference sources including jamming, RF demonstrations, developments and trials along with changes to other RF users within the UK and Europe. Coordinate impacted entities along with preparation of suitable notifications of potential interference to aviation stakeholders. Produce frequency management certification and associated records as well as act as the initial point of contact for the assessment of general interference issues and fielding of general technical enquiries from internal and external stakeholders. Collaborate with other CAA’s frequency management specialists on matters related to radio frequency compatibility, spectrum safeguarding and band management. Support the development and implementation of new technology, systems and sharing of spectrum bands with other civil and military systems.

Fun Fact
The smooth running of UK aviation relies on effective management of radio systems. Without this many of the systems we use would suffer interference. Every year over 1000 applications are made to test new and innovative systems using radio. All these applications are assessed to ensure they do not impact the operation of aircraft.

Frequency Management Specialist

Frequency Management Specialist

Job Title
Frequency Management Specialist

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
Ensure the efficient running of the CAA’s Frequency Management for primary and secondary surveillance radar bands as well as for communication and navigation systems. This requires the technical assessment of applications for radio frequencies as well as following UK and European frequency coordination processes.

Key Skills
In-depth understanding of the principles of aeronautical communication and navigation systems. Knowledge of principles of aeronautical communication and navigation systems. Possess good attention to detail and accuracy in processing technical information. Able to work in a team and in a collaborative environment with internal and external stakeholders at national and international levels. Possess good communication skills for the production and presentation of documents and briefings.

Entry Routes
Both academic and non-academic routes exist. In both significant experience is necessary either within industry and as a regulator

  • Educated to degree level or hold equivalent qualifications in a relevant engineering or technical discipline, combined with technical experience in chosen field
  • Significant technical experience having potentially developed skills through a technical apprenticeship scheme and subsequent on the job experience

Specific technical knowledge includes:

  • Knowledge of relevant bodies (e.g. ICAO, EUROCONTROL, EUROCAE, EUROPEAN COMMISSION).
  • Experience of frequency management in a similar technical domain
  • A understand of the technical systems being managed
  • Effective organisational skills and the ability to manage multiple priorities

Day in the Life
Coordinate existing and new frequency allocations for communication and navigation systems. Assess and coordinate Ofcom Trial and Innovation licensing applications to ensure protection of aeronautical CNS assets as well as Ofcom FM broadcasting change to ensure protection of aeronautical CNS assets. Act as the UK focal point for the centralised European allocation and coordination of CNS frequency assignments. Liaise with the CNS policy specialists to ensure that relevant CAA policy and processes are developed and maintained, consistent with international principles and any European legislation in force. Additionally, Coordinate and influence at the appropriate Eurocontrol, frequency management groups. In particular, act as UK focal point for Eurocontrol Network RAFT group as necessary.

Fun Fact
An aircraft has around 20-30 separate radio systems, all of these systems are required to enable the safe operation of aircraft in the skies. A huge emphasis is placed upon redundancy to ensure any failures to not create an unsafe situation.

Policy Specialist (Aerodromes)

Policy Specialist (Aerodromes)

Job Title
Policy Specialist (Aerodromes)

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
Develop and provide regulatory oversight of all aspects of aerodrome certification/licensing policy. Inform, initiate and support Future Safety policy reviews and development by providing specialist knowledge on all aspects of aerodrome policy. Ensure policies are proportionate, in accordance with the principles of Better Regulation, relevant and in line with national and international regulations.

Key Skills
Possess specialist subject matter experience and knowledge of aerodrome certification/licensing. Knowledge of aerodrome operations and air traffic management policy development gained through industry or regulatory experience. Knowledge of relevant UK, European and global legislation (e.g. ICAO, FAA, EASA EU Regulations) and standards setting bodies (eg. Eurocae) and appropriate levels in PBO, SMS, RIA, HF, Better Regulation, risk assessment and project management. Strong team-worker with flexible and adaptable work ethos, analytical and lateral thinker with an eye for detail; able to participate in multi-discipline teams within the UK, multi-national teams and in the international arena.

Entry Routes
Relevant experience and qualifications within aviation appropriate to individual post and level; this must be combined with specialist and practical experience in the subject matter and underpinned by relevant professional qualifications or industry equivalent.

Day in the Life
Develop policies which are consistent with safety and business needs, including CAA Business and Individual Action Plans and External drivers. Make contributions to effective and recognised national and international aviation policy development, responding to accepted AAIB Safety Recommendations. Contribute to SARG objective to be recognised as world leader in safety regulation by adhering to CAA Regulatory and Management systems.

Policy Specialist (AIM)

Policy Specialist (AIM)

Job Title
Policy Specialist (AIM)

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
Develop and provide regulatory oversight of all aspects of aviation policy for the UK. Inform, initiate and contribute to ISP policy reviews and development by providing specialist knowledge on either a broad range within one or more domains or deep and complex subject matter on particular areas of expertise.

Key Skills
Have specialist subject matter experience and knowledge in at least one ISP domain, this will include a wide knowledge of aviation matters with relevant experience and qualifications appropriate to individual post and level. Knowledge of relevant UK, European and global legislation (e.g. ICAO, FAA, EASA EU Regulations) and standards setting bodies (e.g. BSi, CEN, LAA, BMAA & SAE) and appropriate levels in PBO, SMS, RIA, HF Better Regulation. Competent auditor to conduct regulatory audits in the AIM and MET domains. Have a sound knowledge of the regulatory oversight mechanisms and enforcement policies employed by the CAA and its International / European equivalents in the AIM and MET domains.

Entry Routes
Relevant experience and qualifications within aviation appropriate to individual post and level; this must be combined with specialist and practical experience in the subject matter and underpinned by relevant professional qualifications or industry equivalent.

Day in the Life
Develop standards, legislation and requirements using SMART principles, which are practicable and effective. Ensure that a regulatory oversight program of the UK’s MET and AIS providers are in accordance with published CAA policies and are undertaken under PBR principles. Fully contribute as Chair/member of working or study groups as applicable. Discharge the obligations placed on the CAA by the DfT, as the National Supervisory Authority and Competent Authority, to ensure that MET and Aeronautical Information Services are provided in accordance with International and EU legislation.

Policy Specialist (Airspace & ATM/UTM)

Policy Specialist (Airspace & ATM/UTM)

Job Title
Policy Specialist (Airspace & ATM/UTM)

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
Develop airspace, air traffic management (ATM) and unmanned traffic management (UTM) policy for the UK, in accordance with CAA values. Inform, initiate, support and contribute to AAA policy reviews and development by providing specialist knowledge on airspace, ATM and UTM operations. To provide airspace and UTM policy support on complex technical or operational issues prior to applications for approval being submitted. Ensure policies are proportionate, in accordance with the Better Regulation Principles, relevant and in line with national and international regulations.

Key Skills
Have wide knowledge of ATM and associated aviation matters with relevant experience and qualifications appropriate to individual post and level. Have practical understanding of the operation of unmanned aircraft systems and specifically how these relate to BVLOS operations and their integration into national airspace systems. Have an analytical and innovative mindset and able to develop novel solutions based on expert knowledge and detailed understanding of UTM, ATM and aviation law. Have proven ability to communicate effectively and influence at all levels internally and externally, with national and international stakeholders, and to produce concise, unambiguous discussion papers for presentation at various bodies within the CAA and the industry.

Entry Routes
Have been either a licensed air traffic controller or ex-military air traffic controller with extensive experience of ATM and specifically ATS operations in UK airspace, ideally in both en-route and terminal environments.

Day in the Life
Develop policy which is consistent with safety and business needs, including CAA Business and Individual Action Plans and external drivers. Standards, legislation and requirements are developed using SMART principles, and are practicable and effective. Make effective and recognised contributions to national and international aviation policy development. Contribute to SARG objectives to be recognised as world leaders in safety regulation. Actively promote effective communications regarding activity within the Airspace & ATM Policy team, ensuring communications are prioritised effectively and offering guidance and support to colleagues to ensure that output is aligned to the CAA brand.

Policy Specialist (Comms, NAV)

Policy Specialist (Comms, NAV)

Job Title
Policy Specialist (Comms, NAV)

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
Provide policy framework and detailed technical requirements to allow Air Navigation Service Providers to design, commission and operate their communications and navigation systems in compliance with national and international safety and regulatory requirements, as well as provide oversight and assurance of flight inspection operators compliance with technical requirements for the tasks they undertake under contract to aerodromes. Enable the efficient running of the CAA’s Frequency Management for communication and navigation systems as well as providing support to the wider Communications, Navigation and Surveillance (CNS) team.

Key Skills
In-depth technical knowledge of air traffic surveillance systems and surveillance display systems, understand the principles of aeronautical communication and navigation systems. Knowledge of systems safety, hazard and risk analysis. Understanding of systems safety, hazard, risk analysis and security aspects of surveillance systems. Knowledge of CNS/ATM systems and other Air Traffic Services operational aspects. Be able to work in a team and in a collaborative environment with internal and external stakeholders at national and international levels. Have good communication skills for the production and presentation of documents and briefings.

Entry Routes
Both academic and non-academic routes exist. In both significant experience is necessary either within industry and as a regulator

  • Educated to degree level or hold equivalent qualifications in a relevant engineering or technical discipline, combined with technical experience in chosen field
  • Significant technical experience having potentially developed skills through a technical apprenticeship scheme and subsequent on the job experience

Specific technical knowledge includes:

  • Knowledge of relevant bodies (e.g. ICAO, EUROCONTROL, EUROCAE, EUROPEAN COMMISSION, ESOs and ETSI).
  • Significant knowledge regarding communication and navigation systems including voice radio communications and GNSS
  • Regulatory experience, developing or interpreting policy in an associated technical domain.

Day in the Life
Develop, maintain and communicate regulatory policy requirements that ensures safe and efficient operation of all ATS communications and navigation systems throughout the United Kingdom, including airborne and ground networks, terrestrial and satellite-based navigation and augmentation systems. Ensure national civil communications and navigation systems policy requirements accord with national law and international requirements, processes, and recognised best working practice, most notably those related to ICAO and Eurocontrol. Keep informed on research activities or MORs, audits or inspection action or other sources and raising safety risk concerns based on intelligence and evidence that suggests an erosion of safety margins. Provide expert advice on technical matters related to communications and navigation systems, and will formulate appropriate guidance to industry and CNS/ATM providers, other areas of the CAA, Government Agencies and International Bodies to facilitate effective and proportional regulation of communications and navigation systems assets.

Fun Fact
High Frequency radio is still used today in the aviation domain. HF provides long distance high resilience voice and data communication across the Atlantic and other areas. Some domestic radios come with ‘Long Wave’ or LW which will let you listen to radio stations from continental Europe.

Policy Specialist (MET)

Policy Specialist (MET)

Job Title
Policy Specialist (MET)

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
Provide regulatory oversight of all UK certified aeronautical MET service providers, by monitoring the accuracy and frequency of MET reports. Manage designation arrangements including key performance indicators. Provide expert technical advice to the CAA and external stakeholders. Assess MET requirements as part of any new or changed airspace or aviation service. Approve and oversee MET Observer training providers.

Key Skills
Detailed understanding of the objectives and working practices of the CAA, ICAO, EASA and the main UK organisations involved in the provision, dissemination and use of MET services. Knowledge of UK airspace infringements including the mechanisms for the distribution of aeronautical information along with previous regulatory or safety management experience. Understand and apply Enhancing Safety Performance (ESP) principles of Performance Based Oversight in accordance with the ESP linear process and consistent with the wider CAA approach to Performance Based Regulation. Able to communicate persuasively both verbally and in writing, able to listen and appreciate the divergent views of various aviation disciplines and interests and to use tact and diplomacy to develop logical and acceptable solutions to complex technical issues.

Entry Routes
Practical experience of the application and management of the technical aspects of aviation meteorology as a professionally qualified meteorologist, pilot, navigator, flight dispatcher or airline flight operations expert, preferably with a good knowledge of the impact of meteorology on aircraft and aerodrome operations.

Day in the Life
Manage and regulate the MET office designation arrangements and performance, including the resolution of technical issues in respect of the provision of UK civil aviation MET services. Oversee the MET office compliance in respect of EASA Common Requirements and to verify KPIs associated with designation arrangements have been met. Act as the Meteorological expertise focal point within the CAA so as to respond to technical enquiries, complaints, occurrence reports and requests for MET services from all sectors of the UK aviation community. Regulate and manage the systematic inspection of Met facilities, performance and procedures at approximately 80 UK aerodromes, including ~58 that produce METAR. Implement amendments to ICAO Annex 3, in accordance with local procedures including consulting with UK industry and responding to ICAO Secretariat as well as integrating amendments within CAA publications, informing Manager International Technical Co-ordination of changes to the compliance matrices and the need to file a difference with ICAO.

Policy Specialist (Spectrum)

Policy Specialist (Spectrum)

Job Title
Policy Specialist (Spectrum)

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
Ensure international coordination of radio spectrum management and focus on the development of new requirements for radio spectrum allocations. Influence international and national positions for discussion in international forums such as the ITU and ICAO. Provide advice and support to the wider CNS+Spectrum team concerning radio spectrum issues.

Key Skills
In-depth specialist knowledge of radio spectrum management techniques and extensive understanding of the aeronautical industry. Have specialist technical abilities, high level of diplomacy and negotiating skills in order to achieve acceptable outcomes for UK aviation often in the face of strongly conflicting requirements for spectrum on a national, regional or global basis. Have the ability to think laterally to derive solutions based upon knowledge and experience.

Entry Routes
Both academic and non-academic routes exist. In both significant experience is necessary either within industry and as a regulator

  • Educated to degree level or hold equivalent qualifications in a relevant engineering or technical discipline, combined with technical experience in chosen field
  • Significant technical experience having potentially developed skills through a technical apprenticeship scheme and subsequent on the job experience

Specific technical knowledge includes:

  • Awareness of current and future UK, regional and global aeronautical strategies that require the availability of adequate and suitable spectrum.
  • Knowledge of relevant bodies (e.g. ICAO, EUROCONTROL, EUROCAE, EUROPEAN COMMISSION, ESOs and ETSI).
  • Significant knowledge regarding operation of RF systems and RF spectrum management
  • Regulatory experience, developing or interpreting policy in a associated technical domain

Day in the Life
Support national and international policy development concerning policy to new and existing radio spectrum assignments. Represent the UK CAA on the ICAO FSMP and ITU. Engage with UK radio regulator Ofcom to influence UK positions within the ITU. Ensure spectrum requirements for current and future CNS systems are adequately represented in the wider UK and regional initiatives. Provide project management and spectrum management expertise to technical projects undertaken by the section in line with the CAA Business Plan. Provide specialist technical input to national and international studies on matters concerning spectrum sharing and technical co-existence of systems. Assist AAA with development of spectrum policy consistent with national and regional strategies and initiatives.

Fun Fact
Radio spectrum is used for a broad range of applications in modern life, this includes aviation, mobile phone communications, radio and tv broadcasting. Anything that is wireless uses radio spectrum, this includes the wifi in your home. Everyday we use hundreds of radio systems, sometimes without even knowing.

Policy Specialist (Surveillance)

Policy Specialist (Surveillance)

Job Title
Policy Specialist (Surveillance)

Function
SARG – Airspace, ATM and Aerodromes (Policy)

Brief Description
Provide policy framework and detailed technical requirements to allow Air Navigation Service Providers to design, commission and operate their communications and navigation systems in compliance with national and international safety and regulatory requirements. Support ATM inspectors enabling them to review safety assurance documentation and undertake audit service providers to verify compliance. Ensure policies and requirements are proportionate, in accordance with Better Regulation Principles relevant and in line with national and international regulations. Assist with the development and deployment of new concepts and technologies to influence the international regulatory environment.

Key Skills
In-depth technical knowledge of air traffic surveillance systems and surveillance display systems, systems safety, hazard and risk analysis. Understanding on security aspects of surveillance systems and other CNS/ATM systems. Knowledge on Air Traffic Services, operations and operational aspects.

Entry Routes
Both academic and non-academic routes exist. In both significant experience is necessary either within industry and as a regulator

  • Educated to degree level or hold equivalent qualifications in a relevant engineering or technical discipline, combined with technical experience in chosen field
  • Significant technical experience having potentially developed skills through a technical apprenticeship scheme and subsequent on the job experience

Specific technical knowledge includes:

  • Knowledge of relevant bodies (e.g. ICAO, EUROCONTROL, EUROCAE, EUROPEAN COMMISSION).
  • Significant knowledge regarding surveillance systems including radar
  • Regulatory experience, developing or interpreting policy in a associated technical domain

Day in the Life
Develop, maintain and communicate regulatory policy requirements that ensures safe and efficient operation of all ATS communications and navigation systems throughout the United Kingdom. These requirements have a significant commercial impact on air navigation service providers to ensure policy decisions are in line with the UK Government’s Better Regulation framework and related policies. Ensure national civil surveillance systems policy requirements accord with national law and international requirements, processes and recognised best working practice, most notably those related to ICAO and Eurocontrol. Keep informed on research activities or MORs, audits or inspection action or other sources and raising safety risk concerns based on intelligence and evidence that suggests an erosion of safety margins. Provide expert advice on technical matters related to surveillance systems, and will formulate appropriate guidance to industry and CNs/ATM providers, other areas of the CAA, Government Agencies and International Bodies to facilitate effective and proportional regulation of surveillance assets.

Fun Fact
Radar is the backbone of the UK surveillance infrastructure. There are two types, Primary (or non-cooperative) and Secondary (cooperative). As the name suggests, non cooperative radar relies on radio waves ‘bouncing’ from aircraft to indicate where they are. Cooperative, which is used increasingly in modern aviation, utilised a transponder on the aircraft. The transponder actively broadcasts information about the aircraft including its current location based on GPS, just like a car sat nav.

SARG – Safety Airspace Regulation Group

ACP Account Manager

ACP Account Manager

Job Title
ACP Account Manager

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
End-to-end management of assigned Airspace Change Proposal (ACP) applications. Act as a dedicated focal point for enquiries relating to assigned Airspace Change proposals. Coordinate the comprehensive response to enquiries relating to aviation-related environmental issues and complaints, answering queries in a timely and empathetic manner.

Key Skills
Have effective communication skills both written and oral in engaging with contacts at all levels. Have extremely good verbal and written communications skills. Be reliable and flexible, and an excellent team worker with strong organisational skills.

Entry Routes
Possess a knowledge and some experience of successful project management or project coordination.

A day in the life
Coordinate and manage Airspace Change Proposals throughput, addressing issues as they arise, identifying ‘bottle necks’ and reducing delays, whilst allowing subject matter experts to focus on their own niche areas.

Fun fact
Each day, around 6,000 aircraft and 600,000 people fly above our heads in UK skies.

Aerodromes Inspector

Aerodromes Inspector

Job Title
Aerodromes Inspector

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Provide regulatory oversight of certified aerodromes and heliports, to ensure compliance with national and international safety requirements. Provide professional expertise and technical assessment for any infrastructure or other change projects or developments on an aerodrome. Responsible for between 17 to 27 aerodromes so extensive travel within the UK or (when required) outside of the UK.

Key Skills
Detailed understanding of the safety regulatory requirements in relation to the aerodrome operations and rescue and firefighting (RFFS) in the UK. Have practical experience and good understanding of aerodrome operations and of safety management systems. Willingness and ability to deal with people at multiple levels across a wide range of organisations. Auditing skills and techniques.

Entry Routes
Practical or regulatory experience of aerodrome operations and RFFS, air traffic control or aircraft ground operations. Helpful to have some flying experience.

A day in the life
Conduct oversight (e.g. inspections, audits) and ensure that operations are managed safely; Review developments/changes to ensure safety is effectively managed during and after the new development; Contribute to Performance Based Oversight process as Technical Specialist/Oversight Manager for allocated entities – provide safety information on aerodromes to ensure shared intelligence on industry performance. Provide technical expertise on any of the many random questions that arise.

Fun fact
You can be asked anything – from safety issues at one location, to developments/changes (from minor issues to new aerodromes or runways, to drones and new technologies.

Airspace Regulator Data

Airspace Regulator Data

Job Title
Airspace Regulator Data

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Coordinate and approve critical data streams associated with the Airspace Change Process. Act as a subject matter expert within Aeronautical Data information management and Cartography. Ensure all UK policies related to aeronautical data information are compliant with ICAO SARPs and EU Regulations.

Key Skills
Extensive knowledge of UK airspace with understanding of airspace classifications and published airspace structures. Relevant qualifications within cartography, geodetics and aeronautical mapping. Furthermore, good understanding of Instrument Flight Procedures, En-route operations, UK IAIP and ACP processes in the UK.

Entry Routes
An experienced subject matter expert or suitable qualification in as many of the following areas: Geodetic Calculations; Cartography/GIS Systems; Aeronautical Information Management & Exchange; Aeronautical Data Quality (ADQ); International & UK policies on Airspace Management & Change

A day in the life
Ensure CAA/AR and external stakeholders maintain compliance against mandated EU Data Quality Regulations and ICAO SARPS when managing Airspace Data. Act as focal point within AR for any matters relating to Airspace Data exchange with NATS/AIS and other external stakeholders. Act as Subject Matter Expert within all of sub sections of AR for any matters relating to Geodetic calculations, Cartography or Data Exchange.

Fun fact
There are 869 abbreviations currently used in the UK AIP. Many contained nested abbreviations (an abbreviation within an abbreviation) but only 1 takes the abbreviation hierarchy to a third level
.. DVOR = Doppler VOR
VOR = VHF Omnidirectional Radio Range
VHF = Very High Frequency

Airspace Regulator Economist

Airspace Regulator Economist

Job Title
Airspace Regulator Economist

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Prepare guidance based on best practice, Green Book methodology, WebTAG (Web-based Transport Analysis Guidance) and balanced against what is achievable in the aviation sector (in terms of quantification of benefits). Test the veracity of data provided by airspace change sponsors and assess whether methodologies employed are appropriate in respect of options appraisal. Provide challenge to sponsors on both scope of and methodology for quantification and monetisation of economic costs/benefits in line with the CAA’s guidance on proportionality.

Key Skills
An understanding of various costing models, and the ability to understand and interpret their outputs. Understand WebTAG and the Green Book approach to evaluation and appraisal or have experience of various financial/economic modelling tools and software programmes. Have high levels of commitment, reliability and flexibility, and be an excellent team worker with sound interpersonal skills.

Entry Routes
Have a good honours degree in Economics or strong background in transport sector economic analysis and evaluation. Have experience of conducting economic appraisal, impact assessment and evaluations, including Cost Benefit Analysis and valuation techniques for stated and revealed preference etc.

A day in the life
Prepare, consult, finalise and publish guidance to sponsors on how to prepare an ‘options appraisal’ for airspace change proposals, incorporating quantification of economic costs and benefits. Review sponsors options appraisals, producing an objective analysis of the methodology to ensure the assessment in line with CAA published guidance and best practice.

Fun fact
The Airbus A380 has the longest wiring in an aircraft, its 320 miles of cables would stretch as far as Leicester to Glasgow.

Airspace Regulator Engagement & Consultation

Airspace Regulator Engagement & Consultation

Job Title
Airspace Regulator Engagement & Consultation

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Review and assess the consultation strategy and materials put forward by the change sponsor ahead of them going into the public domain. Confirm factual data and ensure all potentially impacted communities and/or stakeholders are given sufficient time and opportunity to respond to the consultation. Review consultation responses and ensure the sponsor has taken all comments into consideration of their final proposed change.

Key Skills
Excellent communication skills, including the ability to translate complex information into legible formats and content for non-technical audiences. Able to work collaboratively, with a flexible, adaptable work ethos and particularly the ability to operate in a multi-discipline team. Good written and oral skills, together with a confident manner in dealing with people at all levels.

Entry Routes
Experience in stakeholder engagement and management, including utilising techniques and strategies for effective engagement, across a range of styles from face to face options, to online, and different formats of each of these.

A day in the life
Review and assess a sponsor’s stakeholder engagement and consultation activities on an airspace change proposal, with a focus on ensuring impacted communities are informed of all the facts and potential impacts of the proposed change, and have the opportunity to comment on and influence the change.

Fun fact
In 2019 (pre-covid) approximately 2,215 flights took-off and landed at UK airports alone.

Airspace Regulator Environment

Airspace Regulator Environment

Job Title
Airspace Regulator Environment

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Ascertain the veracity of environmental data provided by airspace change sponsors and assess whether methodologies employed are appropriate. Production of an environmental assessment report and explain the environmental impact of airspace change proposals to external stakeholders such as Airports, DfT, and the public.

Key Skills
Have a good knowledge of aviation including airspace, air navigation, aircraft performance and developments in the aviation industry. Have a sound knowledge of the key environmental impacts of aviation – noise, local air quality and climate change. Have a sound knowledge of methods of environmental assessment and relevant current legislation.

Entry Routes
Have a good honours degree in a subject with significant mathematical/statistical content combined with at least ten years work experience.

A day in the life
To assess the environmental impact of airspace changes in accordance with the CAA’s Airspace Change Process. To develop, establish and implement strategies and policies for the consideration of environmental impacts of UK airspace management arrangements.

Fun fact
The busiest day recorded in aviation is 24 July 2019 with more than 225,000 flights on that day.

Airspace Regulator IFP

Airspace Regulator IFP

Job Title
Airspace Regulator IFP

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Monitoring all CAA approved Instrument Flight Procedure designers/organisations to ensure effective IFP design delivery and compliance with both national and international standards/criteria. Approval of Instrument Flight Procedure designs submitted by CAA Approved IFP Designers. Formulate and develop UK policy for conventional and performance based navigation (PBN) Instrument Flight Procedures, creating and maintaining guidance for the management and design of IFPs in the UK.

Key Skills
Have, or be required to acquire through training an in-depth understanding of ICAO Pans Ops Procedure Design techniques and ARINC Coding principles for use in the coding of PBN IFPs when applied in different aircraft flight management systems. Have a good range of negotiating and communications skills and will be fully accomplished in the use of standard desktop publishing IT with particular emphasis on spread sheet design and programming in Excel. Have, or be required to acquire through training, a high level of proficiency in the use of other more specialised software applications such as AutoCAD and Global Mapper. Develop a high level of understanding of the different IFP software packages used by the Approved Procedure Design organisations/designers.

Entry Routes
Have extensive operational experience as a pilot or Air Traffic Control Officer or a directly related area. Be a trained and experienced instrument flight procedure designer. Be trained in auditing techniques to evaluate Approved Procedure Design organisations/individuals.

A day in the life
To establish and implement the UK policies for the provision of Instrument Flight Procedures (IFP) in accordance with the Government Directions, ensuring that such policies are in accordance with relevant national and international requirements, conventions and safety management principles. Approve and oversee the UK’s Approved Procedure Design organisations. A day can be varied from providing advice to colleagues and aerodrome personnel, being part of a team developing new policies to ensuring the design of a new procedure is safe and flyable. Everyday is different and interesting.

Fun fact
There are at least 67 UK aerodromes with approximately 700 published instrument approach procedures which all are required to be reviewed at least once every five years. In an industry that is always changing and developing, everyday you will learn something new.

Airspace Regulator Navigation

Airspace Regulator Navigation

Job Title
Airspace Regulator Navigation

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Coordinate the operational application of UK flight planning, navigation and flow management policy which impact upon the use of UK airspace. Contribute to the development of UK policy for embracing implementation of advanced navigational technologies such as Performance Based Navigation and the use of Global Navigational Satellite Systems.

Key Skills
Detailed knowledge of the performance of aircraft navigation equipment, the UK navigation infrastructure and future navigation technologies. Knowledge of national and international Air Traffic Management regulatory bodies, their related documents and publications. Interest and awareness of emerging technologies. Good communication and negotiating skills.

Entry Routes
A navigator qualification or military equivalent or Air Transport Pilot License with extensive operational experience of the Air Traffic Services route network

A day in the life
To develop, establish and implement strategies and policies to facilitate the safe and efficient operation of air traffic within UK airspace in accordance with Government policy and appropriate UK legislation and international regulations and safety management principles.

Fun fact
The Concorde aircraft set the record of the fastest commercial flight between London Heathrow and New York JFK airport in just 2 hours and 56 minutes.

Airspace Regulator ORA

Airspace Regulator ORA

Job Title
Airspace Regulator ORA

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Provide regulatory oversight of LARS and act as related CAA focal point. Assess requests for the for the establishment of permanent unusual aerial activity sites in accordance with CAPs. Issuing permissions and exemptions from the ANO and notifying unusual aerial activities to the wider aviation community.

Key Skills
Extensive knowledge of ATM and ATC operations in UK airspace as well as detailed understanding of UK aviation legislation. Capable of rapidly establishing personal credibility with technical specialists and develop constructive relationships. Excellent level of communication both written and oral and high possession of commitment, reliability and flexibility.

Entry Routes
Have been either an Air Traffic Controller, civil/military aircrew, or have an equivalent level of technical expertise.

A day in the life
Provide advice and guidance to operators who launch sites and kites and issue exemptions and permissions according with DAP authorisation. Responsible for making decisions on wether to commission investigations when breach of aviation law is suspected or resulting from a recommendation from the IET. Capture and share safety intelligence, information and analysis from multiple internal and external sources with all CAA groups.

Fun fact
This department organise airspace for the Queen!

Airspace Regulator Technical

Airspace Regulator Technical

Job Title
Airspace Regulator Technical

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Manage proposals for new or revised airspace structures in accordance with the CAA’s Airspace Change Process, providing sponsors with advice and guidance to enable them to comply with the requirements of the airspace change process. Mediate between interested parties should negotiations reach an impasse, or when requested.

Key Skills
Extensive experience of Air Traffic Management, specifically Air Traffic Control operations in UK airspace both enroute and terminal. Have good verbal and written communication and interpersonal skills being able to successfully communicate, influence and negotiate. High levels of commitment, reliability and flexibility, and be an excellent team player.

Entry Routes
Have been either an Air Traffic Controller, civil/military aircrew, or have an equivalent level of technical expertise.

A day in the life
To develop, establish and implement strategies and policies for the safe and efficient operation of UK airspace in accordance with Ministerial Directions to the CAA and appropriate UK legislation and to ensure that such policies are in accordance with national and, where appropriate, international regulations, conventions and safety management principles

Fun fact
The UK’s first Aerodrome Control Zone was established in 1933 at Croydon Aerodrome and adopted specific procedures to maintain safe separation between aircraft. This was also the year Michael Caine was born!

Airspace Regulator Utilisation

Airspace Regulator Utilisation

Job Title
Airspace Regulator Utilisation

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Provide support to Sponsors to enable the safe integration of complex airspace activities into UK airspace. Establish Restricted Airspace to facilitate Royal Flights. Provide support for the integration of Remotely Piloted Air Systems into UK Airspace. Establish emergency restrictions of flying when required.

Key Skills
Have good verbal and written communication and interpersonal skills being able to successfully communicate, influence and negotiate. Be pro-active with good organisational skills. High levels of commitment, reliability and flexibility, and be an excellent team player.

Entry Routes
Have been either an Air Traffic Controller, civil/military aircrew, or have an equivalent level of technical expertise.

A day in the life
Assess the implications on other airspace users of applications for Unusual Aerial Activities (e.g. military exercises, flying displays, balloon and kite flights, pyrotechnics etc) and notifying approved applications to the wider aviation community to minimise risk.

 

ANSP Specialist

ANSP Specialist

Job Title
ANSP Specialist

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Reporting to the Principal Inspector ATM for the Certification and Initial Designation of UK Air Navigation Service Providers (ANSPs) and in so doing, discharging the UK Government’s obligations identified in UK and International legislation.

Key Skills
Possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have detailed understanding of the safety regulatory requirements associated with the planning, provision and operation of ATM systems and services in the UK. Have sound understanding of the principles of Safety and Quality Management. Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Practical experience of the provision of ATM Services or Systems in accordance with a Safety Management System is essential. Ability to assess and critique the effectiveness of an SMS at an expert level. Have practical experience of Certification and Designation processes either from a regulatory or service provision perspective, also have completed an appropriate course of training in risk management techniques and have gained experience in the practical application of these techniques in an ATM environment. Additionally, have completed training in auditing skills and techniques.

A day in the life
Plan and conduct audits as part of a programme of effective regulatory oversight of ANSPs and ATS Providers. Contributing to the Performance Based Oversight process as Technical Specialist for allocated Entities to ensure shared intelligence on industry performance is available to support regulatory oversight on the basis of safety performance and in accordance with the principles and practices of Better Regulation. Leading and managing the Certification and Designation of new UK ANSPs in compliance with applicable legislation. Maintaining the currency of operational ATM oversight procedures, and relevant SSC ATS Licensing processes, commensurate with regulatory requirements. Leading and managing the establishment of positions and policies within the NSA Coordination Platform, and EASA Standardisation Inspectorate, to ensure UK practice is promoted where appropriate, or reflect on the need to modify UK practice.

Fun Fact
As an ANSP Specialist – you will be the one to oversee and grant approval for the establishment of a new Air Navigation Service Provider.

 

ATS Investigator

ATS Investigator

Job Title
ATS Investigator

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Contribute to the prevention of accidents and incidents and to assure compliance with UK and International regulatory requirements by conducting independent investigations into ATM aspects of Mandatory Occurrences reported in the UK, contribute to ANSP Oversight by auditing investigation processes used by Certificated and Designated ANSPs. Conduct Investigations in support of AAIB, IET and CAA regulatory enforcement action.

Key Skills
Possess extensive knowledge and experience of the Civil ATM legal and regulatory framework in the UK and will have a detailed knowledge of the relevant sections of the appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of Civil ATM Operations in the UK and the safety regulatory requirements that apply to the planning, licensing, certification and approval processes for the provision and operation of ATM systems and services. Possess a high standard of investigative interviewing techniques to enable evidence to be gathered from controllers, engineers, support staff and other parties who may have information relevant to the investigation.
Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Hold or have held a Civil ATCO licence. Complete or have completed an appropriate course of incident investigation training and gain or have gained an understanding of the practical application of the processes required for the effective investigation of Mandatory Occurrences in the Civil ATM environment in the UK.

A day in the life
Conduct independent and impartial regulatory investigations to establish Civil ATM personnel involvement and contribution to events, including undertaking field investigations and interviews when necessary. Conduct audits (on a risk basis, using PBR Principles) of the investigation processes utilised by Certified and Designated ANSPs and ATS Providers overseen by the UK CAA. Compiling investigation reports, witness statements and supporting material for use by SARG, UKAB and IET. Participate in legal proceedings (where necessary) in support of IET for potential Alleged Breaches of Air Navigation Legislation (ABANL) prosecution cases. Propose any identified potential safety improvements to ANSP systems, processes and procedures (arising from investigations conducted or audited), in the form of recommendations, to the appropriate Principal Inspector ATM for consideration in the ANSP oversight and audit processes.

Fun Fact
As an ATS Investigator you will often work in support of the Air Accident Investigation Board on incidents relating to ATC as well as being a key member of the AIRPROX board.

 

Inspecting Officer (Aerodromes)

Inspecting Officer (Aerodromes)

Job Title
Inspecting Officer (Aerodromes)

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Provide regulatory oversight of Aerodrome Operations, RFFS and AGCS at UK licensed General Aviation aerodromes and to support allocated inspectors in oversight of UK Certified/licensed Aerodromes.Extra set of admin duties including supporting the Technical Support Officer. Providing technical and operational support to the Inspectors as and when required.

Key Skills
Good working knowledge of safety regulatory requirements associated with aerodrome operations and RFFS in the UK. Have good understanding of principles of safety and quality management. Be confident with an approachable style, comfortable in communicating a range of formats. Must have a driving licence.

Entry Routes
A Levels (or equivalent) standard and ideally hold a relevant vocational qualification. Experience working in aerodromes is highly desirable.

A day in the life
Conduct oversight (e.g. inspections, audits) and ensure that operations are managed safely. Review developments/changes submissions from the aerodromes with the assistance of the Inspectors. Assist in the development of audit schedules, reply to the queries in the joint mailbox, reviewing the procedures and making sure they are kept up to date but is not limited to just these.

Fun Fact
It’s very varied – Heathrow one day, a small general aviation aerodrome the next.

 

Inspecting Officer (ATM)

Inspecting Officer (ATM)

Job Title
Inspecting Officer (ATM)

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Offer regulatory oversight of Radio Communication Services (RCS) and Air Ground Communications Services (AGCS) provision at units. Contribute to the regulatory oversight of ANSPs and ITOs within their region and in so doing, discharging the UK Government’s obligations identified in applicable UK and international legislation.

Key Skills
Have good working knowledge of the safety regulatory requirements associated with the planning, provision and operation of ATM, AGCS & RCS systems and services in the UK. Have a confident but approachable style, comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Qualified to A Levels (or equivalent) standard and/or will hold a relevant vocational qualification. Have a good level of experience working in the Air Traffic or Aerodrome Industry is highly desirable. Have completed training in auditing skills and techniques.

A day in the life
Assessing and approving permanent and temporary RCS applications, AGCS applications against the requirements of Article 205 and 206 of the Air Navigation Order 2016. Assessing referral queries from SSC ATS Licensing and FS Policy for A/G ROCC (Radio Operator Certificates of Competence) and issuing ROCC examiner authorisation letters. Inspecting and auditing ANSPs and ITOs and ensure they establish a suitable Corrective Action Plan to address non-compliances. Undertake suitable follow-up action to establish progress towards completion of any activities identified within a Corrective Action Plan. Escalate risks to the Principal Inspector ATM as required.

Fun Fact
An Inspecting Officer can travel far and wide – one week you may be at an Air Ground airfield in the north of Scotland and the next week – on the auditing team inspecting an ANSP at a large Airport in the middle of England.

 

Inspector ATS (Engineering)

Inspector ATS (Engineering)

Job Title
Inspector ATS (Engineering)

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Accountable to the Principal Inspector ATM, to provide regulatory oversight of ATM arrangements at allocated ANSPs and designated sights. And in so doing, discharging the obligations devolved to the CAA by the UK Government.

Key Skills
Have extensive relative engineering experience, possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of ATM Operations in the UK and the safety regulatory requirements that apply to the provision and operation of ATM systems and services. Possess a high standard of investigative techniques to enable evidence to be gathered from ATS staff for oversight audits and able to demonstrate good understanding of the principles of Safety and Quality Management. Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Practical experience of the provision of ATM Services or Systems in accordance with a Safety Management System is essential. The ability to assess and critique the effectiveness of an SMS at expert level, specialist in the assessment of Safety Cases (or similar assurance documentation) for changes which involve or depend upon Air Traffic Engineering equipment.

A day in the life
Assess fitness for purpose and approval of Air Traffic Services equipment as specified in Articles 205 and 206 of the ANO (2016). Measure competence of Air Traffic Engineering staff for the issue of Group Ratings (and, where appropriate Equipment Type ratings) within the CAA’s Personal Technical Certificate (PTC) scheme. Working collaboratively with others to achieve the goals of AAA by achieving performance objectives agreed with the Principal Inspector ATM.Plan and conduct audits and inspections to provide regulatory oversight of allocated ANSPS in accordance with the requirements of UK legislation. Contribute to the Performance Based Oversight process as Technical Specialist to ensure intelligence on industry performance in order to support with regulatory oversight on the basis of safety performance.

Fun Fact
Engineering Inspectors need to adapt to ever changing technology in ATM e.g. safety oversight of installation of remote Air Traffic Control towers. Engineering Inspectors have forgotten how to use a spanner!

 

Inspector ATS (Enroute Ops)

Inspector ATS (Enroute Ops)

Job Title
Inspector ATS (Enroute Ops)

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Accountable to the Principal Inspector ATM for the regulatory oversight of ATM arrangements at NATS’ Area Control Centres and other allocated ANSPs within their region and in so doing, discharging the obligations devolved to the CAA by the UK Government.

Key Skills
Detailed knowledge of the safety regulatory requirements associated with the planning, provision and operation of ATM systems and services in the UK. Demonstrate good understanding of the principles of Safety and Quality Management. Possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of ATM Operations in the UK and the safety regulatory requirements that apply to the provision and operation of ATM systems and services. Possess a high standard of investigative techniques to enable evidence to be gathered from ATS staff for oversight audits and able to demonstrate good understanding of the principles of Safety and Quality Management. Have sound understanding of the principles of Safety and Quality Management. Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Must have/ have held appropriate ATC Rating. Practical experience of the provision of ATM Services and knowledge of ATS Systems in accordance with a Safety Management System is essential. The ability to assess and critique the effectiveness of an SMS at an expert level. Holder of an appropriate training course in risk management techniques and have gained experience in the practical application of these techniques in an ATM environment. Additionally, have completed training in auditing skills and techniques.

A day in the life
Plan and conduct audits and inspections to provide regulatory oversight of NATS Area Control Centres and allocated ANSPs in accordance with the requirements of UK legislation. Contribute to the Performance Based Oversight process as Technical Specialist to ensure intelligence on industry performance in order to support with regulatory oversight on the basis of safety performance. Assess competence of licensed operational staff at NATS Area Control Centres for the renewal or issue of ATS licenses, ratings and associated endorsements. Assist when required in the incident investigation process by participating as a member of an investigations team. Working collaboratively with others to achieve the goals of AAA by achieving performance objectives agreed with the Principal Inspector ATM.

Fun Fact
There are 2 EnRoute Area Control Centres in the UK – one at Swanwick near Southampton and the other at Prestwick in south west Scotland.
Prestwick Centre controls the largest volume of airspace in Europe and includes controlling aircraft halfway across the North Atlantic Ocean

 

Inspector ATS (Operations)

Inspector ATS (Operations)

Job Title
Inspector ATS (Operations)

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Accountable to the Principal Inspector ATM, the Inspector ATS is responsible for the regulatory oversight of ATM arrangements at allocated ANSPs as instructed to the CAA by the UK Government.

Key Skills
Possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of ATM Operations in the UK and the safety regulatory requirements that apply to the provision and operation of ATM systems and services. Possess a high standard of investigative techniques to enable evidence to be gathered from ATS staff for oversight audits and able to demonstrate good understanding of the principles of Safety and Quality Management. Have sound understanding of the principles of Safety and Quality Management. Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Must have/ have held appropriate ATC Rating. Practical experience of the provision of ATM Services and knowledge of ATS Systems in accordance with a Safety Management System is essential. The ability to assess and critique the effectiveness of an SMS at an expert level. Holder of an appropriate training course in risk management techniques and have gained experience in the practical application of these techniques in an ATM environment. Additionally, have completed training in auditing skills and techniques.

A day in the life
Plan and conduct audits and inspections to provide regulatory oversight of allocated ANSPs in accordance with the requirements of UK legislation. Contribute to the Performance Based Oversight process as Technical Specialist to ensure intelligence on industry performance in order to support with regulatory oversight on the basis of safety performance. Assess competence of licensed operational staff at allocated units for the renewal or revalidation of ATS licenses, ratings and associated endorsements. Co-operate with other functional areas of AAA or SARG to achieve optimum safety regulation.
Assist when required in the incident investigation process by participating as a member of an investigations team. Working collaboratively with others to achieve the goals of AAA by achieving performance objectives agreed with the Principal Inspector ATM.

Fun Fact
Air Traffic Controllers don’t have to physically ‘see’ an aircraft either visually or via radar to control it – Procedural control is controlling, applying separation, based on pilot or aircraft reported positions, levels and times.

 

Inspector ATS (Training)

Inspector ATS (Training)

Job Title
Inspector ATS (Training)

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Reporting to the Principal Inspector ATM, the Inspector Training is accountable for the regulatory oversight of Initial Training Organisations (ITOs) and in so doing, discharging the obligations devolved to the CAA by the UK Government.

Key Skills
Possess extensive knowledge and experience of the Civil ATM regulatory framework in the UK including appropriate ICAO, CAA and EU publications, directives, regulations, legislation, and their application. Have a detailed understanding of ATM Operations in the UK and the safety regulatory requirements that apply to the provision and operation of ATM systems and services. Possess a high standard of investigative techniques to enable evidence to be gathered from ATS staff for oversight audits and able to demonstrate good understanding of the principles of Safety and Quality Management. Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Must have/ have held appropriate ATC Rating. Extensive experience of training and assessment techniques at initial training organisations and/or air traffic control units, including assessing for competence. Have completed training in auditing skills and techniques. Hold or have held a civil ATCO licence and ideally hold or have held an Assessor Endorsement. Have practical experience in the assessment of competence of licensed personnel for the purpose of the award of ATC Ratings and Rating Endorsements.

A day in the life
Maintain and develop requirements/guidance for initial training organisations and unit training contained in appropriate CAPs ensuring compliance with applicable UK legislation and the UK ANO. Plan and conduct programme audits and inspections of initial training organisations for effective regulatory oversight of the initial training. Manage the UK Initial Training Organisations Forum to ensure compliance with UK/EU regulations and establish standardisation of UK national procedures and requirements for initial training Basic and Rating courses.

Fun Fact
Inspector ATS Training doesn’t oversee training at the ATC Units themselves – they are responsible for the oversight of the ATC Colleges – this may be where a student ATCO meets the CAA for the first time.

 

Technical Support Officer

Technical Support Officer

Job Title
Technical Support Officer

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Offer regulatory support to AAA by preparing and managing audit functions in direct support of the licensing and certification of aerodromes and heliports, along with applying regulatory knowledge and judgement in the processing of technical and administrative procedures within AAA.

Key Skills
Basic understanding of an approval and licensing process including relevant relevant UK and European legislation and knowledge of the CAA’s statutory roles and responsibilities. Sound written and oral skills and confident manner in dealing with people of all levels including working experience with databases, spreadsheets and IT.

Entry Routes
Good standard of education, a relevant vocational training is highly desirable.

A day in the life
Notify, prepare and audit paperwork and management of pre- and post-audit data including liaising with aerodrome oversight technical experts and aerodrome license holders. Update and record safety critical aerodrome data and provide business support to aerodrome teams in respect of QPulse and CRM-EPT. Integrate and communicate the audit process across the regional offices ensuring standardisation and business continuity. Assist in the project management by making suggestions where necessary to ensure ongoing improvements to the effectiveness and efficiency of administrative functions.

Fun Fact
One forgets what the term ‘BORED’ means.

 

Transcription Specialist

Transcription Specialist

Job Title
Transcription Specialist

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Provide investigative and transcription service in respect of radio and telephone communications relating to aircraft accidents and incidents thus providing vital evidence to investigations, Public Enquiries and Courts of Law.

Key Skills
Possess detailed understanding of ATC procedures and Airspace classifications. Have thorough knowledge of radio telephony procedures and phraseology, radio transmission procedures, frequency management and frequencies used for the provision Air Traffic Services. Have good knowledge of the UK ANO, Rules of the Air, CAA Act and ATC procedures, together with a detailed understanding of SARG and AAIB relative roles and responsibilities. Have a confident but approachable style, be comfortable in communicating in a range of formats, and be able to present issues and supporting arguments in a concise yet comprehensive manner.

Entry Routes
Experienced Air Traffic Controller, Air Traffic Services Assistant, Flight Information Service Officer or Pilot.

A day in the life
Certify transcripts when required for legal reasons, representing SARG in Courts of Law in respect of Transcription matters as required. Liaise with Air Navigation Service Providers, AAIB, UKAB, IET and as directed to obtain radio, telephone and surveillance recordings. Produce copy recordings on site in the event of an Aircraft Accident, Serious Incident or where aerodrome or ATC Centre recording equipment is not compatible with the Transcription Unit replay equipment. Pursue investigations in liaison with the requesting authority. Maintain a detailed knowledge and experience of a wide range of complex recording and communications systems used by CAA and Air Navigation Service Providers. Advise and direct ANSPs and ATC Providers in respect of recording matters, legal requirements, systems and quality.

Fun Fact
Every operational phone call and RT transmission at ATS units is recorded to assist with investigations.

 

Air Navigation Commission

Air Navigation Commission

Job Title
Air Navigation Commission

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
To serve as one of 19 technical experts giving technical advice to the Council of the International Civil Aviation Organisation. This post is based in Montreal, the home of ICAO. The individual serves in their own technical capacity and does not represent a State. Review technical proposals developed by ICAO’s technical panels to determine if they are suitable for international application.

Key Skills
Must have an in depth knowledge of 1 aviation technical field, but it can be any one. Diplomacy, communication, negotiation, very good written and verbal skills. Must understand how ICAO works.

Entry Routes
Any technical field with a good level of international experience.

A day in the life
Review technical proposals. attend meetings to discuss them and come to consensus. May also get involved in governmental activities as the Deputy to the Council Member (a government post)

Fun Fact
You get to live in Montreal!

 

Doctors

Doctors

Job Title
Doctors

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
The job involves assessing Class 1/2/3/LAPL applicants against regulatory aeromedical standards set out in UK Part.MED and UK Part.ATCO.MED. Put simply, we assure that pilots and ATCOs have no medical conditions which would be unsafe when attempting to fly or control air traffic.

Key Skills
Data analysis skills, communicating with pilots and other clinicians, an appreciation for how physiology alters at altitude and how incapacitation may occur with an ability to quantify it in terms of a per annum percentage.

Entry Routes
6 years of medical school, followed by 2 years of foundation training, 3 years of GP training, thereafter significant experience in aviation medicine (with the Diploma in Aviation Medicine) and having worked as an AME to complete a minimum of 200 medicals.

A day in the life
Usually involves a mixture of casework assessments and meetings. We also work in aviation health, derive new guidance material and have oversight functions of AMEs. The work can be very varied but generally involves a lot of time spent reading reports and formulating risk assessments.

Fun Fact
The UK cadre of medical assessors is very large by international standards. Many countries in Europe of a similar size do not have the workforce size or sub-specialist aeromedical expertise we have at the CAA.

 

Medical

Medical

Job Title
Medical

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Medical’s role is to assure the human component within a flight safety system and this is achieved by setting safety standards for pilots and air traffic controller fitness and then ensuring that they are adhered to. We have a network of aeromedical doctors who carry out the medical examinations and these are spread across the UK and the world.

Key Skills
Good standard of education to include, English, Business Studies as well as secretarial qualification/s. Must have a proven “can-do” attitude and an appetite for learning. Willingness to work flexibly in response to changes in priority and under pressure including location and hours. A proven flair for pre-empting situations and identifying solutions. Demonstrated ability to use initiative and discretion. Ability to manage frequently changing diary plans and other tasks in a composed manner.

Entry Routes
Medical secretarial experience, diary management and administrative experience. Knowledge and experience working with database systems and IT platforms. Business and financial management within the Medical and clinical field.

A day in the life
Working with the Specialist Consultants, Medical Assessors and Aeromedical Nurses to quality check and send out the clinical memos and letters, sending out certificates when required. On clinic days working closely with the Specialist Consultants, applicants, SSC medical colleagues, phlebotomist to ensure smooth running of the clinic to make the applicant journey through this potentially stressful time for the applicant as seamless and stress free as possible.

 

UK Airprox Board

UK Airprox Board

Job Title
UK Airprox Board

Function
SARG – Airspace, ATM and Aerodromes (Airspace Regulation)

Brief Description
Increase Air Safety and reduce the risk of mid air collision. The UKAB is the UK national body that evaluates all instances of aircraft getting too close together in UK Airspace. We take reports from all sectors of the aviation community, either through the mandatory or various voluntary reporting systems and we try to work out what happened. Once we gathered information and investigations from ATC, pilots, the military, we compile a report which is a comprehensive and objective summary of the incident as a whole. We then discuss this at the Board and determine the risk of collision and establish is there are any lessons that can be taken from the occurrence that will help others in their aviation activities.

Key Skills
Pilot (ATPL, Mil,CPL, PPL instructor) or Air Traffic Controller (Civ or Mil). An enquiring mind, attention to detail, thorough aviation experience, tact and diplomacy!

Entry Routes
Civ or Military training system for pilots or controllers

A day in the life
Determining the facts from a variety of different sources to establish the truth. It’s like building a big jigsaw from the various pieces, but being a ware that the pieces are formed from the potentially unreliable recollections of those individuals involved.

Fun Fact
Nearly 90% of Airprox (those instances where 2 aircraft come closer together than we would want) involve General Aviation sports and Recreational Aircraft.